13 ans d'expérience à l'international dans le secteur du recrutement et du management d'équipes Expertise: Training et career path development, leadership, customer service Anglais courant BSc International Management/MSc Luxury Management
- Retail Performance et Customer experience focus - Création et mise en place de process (optimisation parcours client) - Coordination d'outil Retail Excellence (uniformes, BOH guidelines, hospitality guidelines...) - Training (Morning brief focus)
-Develop global retail training programs - Liaise with regional teams (trainers...) to implement training strategies - Follow-up Retail Excellence projects and updated process - Digital training module development (TeachonMars)
-Max Mara Week-end and Max&Co boutique -Talent acquisition and training (career path development, product training...) -KPIs Management -VIPs special offer development -Visual Merchandising Manager and training
-Boutique Max&Co Manager -Visual merchandising Manager -KPIs management and reporting -Training and recruitment -Buying and logistic -VIP client management (85% asian customers - database, events, customised offer ).
-Max&Co boutique store (Max Mara young and trendy brand) -KPIs daily management -Operations manager -Recruitment and training -Visual merchandising supervisor -Admin (HR, finance, supplies, purchases...)
- Opening first Ladurée shop, in Shanghai, May 2014 - Team management (10 employees) : recruitment, training and staff development plans - BtoB offer development : 180+ contacts with major luxury companies (LVMH, Kering...), tailor-made services - Reporting and KPI follow-up - Process definition and implementation : stock and supply management, HR, OTC - Marketing : product mix promotions, tasting and events, visual merchandising - Import and logistics : 3PL solution, quality control, custom clearance
- First shop opening : operational and commercial set-up - Marketing : products mix, CRM, customers loyalty strategy - Communication : supporting tools (leaflets, web based content…) - Team management, recruitment and training - Profit branch administration : turnover increase (+50%) and sales development (+30% AT) - Stock and supply management
- St Honoré's opening - P&L Management - Operational set-up - Recruitment and team management - Purchases and logistic plan
- Operational set up - Sales management - Team recruitment and management - P&L responsibility
- In-store sales activities development : customer flow and retail management - Communication and marketing strategy - Ensure international coordination (newsletters, monthly marketing book) - Secure partnerships loyalty (Norway salmon, Bacardi…) and PR - Web marketing
- Events : Taste of Dublin with fromages de France, Autumn Exclusive French Wine Fair (30 exhibitors) - Trade marketing (Tesco, Superquinn, Dunnes…) - PR campaign