Specialized in managing product, after-sales, corporate, and e-commerce inquiries through various channels. Proven expertise in e-commerce sales, adept at cross/upselling to enhance customer satisfaction. Proficient in CRM systems to accurately track client details and requests. I was previously an ambassador at citizenM hotels, where I utilized my problem-solving, organizational, and data-driven skills to coordinate front desk and restaurant operations, manage reservations and guest requests, and implemented strategic changes to enhance productivity and customer satisfaction. In my previous roles, I have gained valuable experience in digital marketing, front office, and retail, where I leveraged social media platforms, conducted campaign management, performed administrative duties, and up-sold other services. I have also showcased my creativity and technical skills by producing video content, conducting customer interviews, and working as a research and intern assistant. I am motivated by learning new things, collaborating with diverse teams, and contributing to positive outcomes. I can bring a unique perspective and a passion for hospitality, data analysis, and psychology to the organization.
Prepared and served nutritious meals for 130 homeless individuals daily. Managed kitchen operations, including menu planning, inventory, and food safety. Coordinated with a team of volunteers to ensure efficient meal service and a welcoming atmosphere. Developed relationships with local food suppliers to secure donations and minimize waste.
Passionate client service professional skilled in luxury support, adept at managing inquiries across channels. Proven in e-commerce sales, CRM usage, and handling high-priority cases. Committed to enhancing Moncler clients' experiences and serving as the 'Voice of the Customer' company-wide. Ready to contribute to organizational success and adapt to additional tasks.
Utilized problem-solving skills to identify inefficiencies in the restaurant's workflow and implemented strategic changes to enhance overall productivity. Leveraged organizational skills to coordinate front desk and restaurant operations, ensuring smooth customer experiences. Managed reservations and guest requests using IT reservation systems, showcasing a data-driven approach to customer service. Demonstrated problem-solving ability by identifying and implementing effective communication tools that reduced misunderstandings and conflicts among team members. Exhibited adaptability by swiftly responding to unforeseen challenges such as cancelled flights, offering guests alternative solutions to ensure their comfort and satisfaction.
Made data-based decisions by evaluating market trends in the supplement industry Conducted Campaign Management by reviewing the quality of marketing videos Conversion Optimization: Implemented tactics that drove sales up 30% Leveraged social media platforms to strategically promote the brand, driving engagement and increasing brand visibility among the target audience. Exhibited a data-driven approach to quality assessment by conducting customer interviews, gathering valuable insights for product improvement and refinement. Showcased creativity and technical skills by producing video content that enhanced the user-friendliness of the Mixfit App, contributing to improved user experiences. Demonstrated strong writing skills by contributing to the Mixfit blog, effectively increasing brand visibility and engaging the target audience through informative and captivating content. Exhibited content marketing prowess by creating blog posts that resonated with the audience and aligned with the company's values.
Up-sold other hotel services, such as the rooftop terrace and room service Provided excellent welcome and ensured smooth check-in took place for guests Performed administrative duties, such as preparing cash & credit card reports and documented all reservations Managed customer complaints and requests professionally
Designed attractive window and shop displays Served customers on the tills, cash handling and providing an excellent customer experience Kept the shop visually appealing, clean and well organised