With six years in retail, specialising in customer service, visual merchandising, and styling at Swarovski, AllSaints, and H&M, I'm passionate about enhancing shopping experiences. Skilled in creating connections and driving sales through exceptional client relations and product knowledge across various retail environments.
Ability to provide tailored, high-quality service that resonates with clients. Strong interpersonal skills with guests, focusing on building relationships. Proven track record in sales and achieving KPIs. Visual merchandising responsible - liaising with the aerial visual manager of the boutique to coordinate and enhance the boutique’s collections. Team-oriented mindset with a willingness to support and seek assistance from colleagues.
A brand advocate • Accompany customers through their Swarovski journey • Establishing a connection and building clients to provide and maintain an enticing experience. • Anticipate the customers' needs and share inspiring styling tips. • Constantly keeping up with product knowledge, showcase and present the legendary products.
• Styling clients in the latest collections, giving detailed product knowledge and providing a positive and encouraging shopping experience • making service decisions for clients- resolving their issues, retaining their loyalty and trust • Delivering exceptional customer service • Ensuring housekeeping is maintained to the highest level of expectation for clients
· Create appealing and eye-catching visual displays that lead the customer through the entire store · Define, plan and implement a creative visual merchandising strategy · Coordinate store display in line with brand guidelines · Provide excellent customer service and problem-solving skills · Assist with merchandising and retail operations · Oversee the production and brief staff on arranging displays · Managing the store's security alarm system, including ensuring it's in perfect condition, enabling it and disabling it when necessary.
• Conduct client meetings, promoting Brook Streets services/recruitment solutions • Manage existing client's requirements • Negotiate fees and contracts • Write job adverts and publish online • Manage job board applications, speaking to active candidates • using CRM software to manage candidate pipeline, from sourcing to hiring • Search for potential candidates via social media, LinkedIn, Facebook, Twitter • Conduct telephone and face to face interviews with candidates • Manage marketing campaigns to generate candidate attraction • Conduct interview advice/preparation meetings
· Provide styling advice and excellent customer service · Ambassador for the hospital and the units at all times; taking patient queries, booking patients and daily operation of the unit. · Facilitate smooth patient pathways into the hospital · Oversee daily operation of the unit and meetings · Exceed KPIs and ensure high-quality administrative procedures
· Maintain store sections and deliver quality customer service · Continually develop product knowledge and promotions
Kemi is an invaluable asset to Bottega. During my time working with her, I witnessed firsthand her exceptional customer care and mastery in managing the luxury sales process. Her confidence, paired with her ability to curate bespoke experiences for every client, ensures she maximizes every sales opportunity. Kemi is not only highly skilled and well-rounded but also incredibly kind and personable. I have no doubt she would be a tremendous addition to any team, and I wholeheartedly recommend her.