Mohamed Chamkhi
With extensive luxury retail experience at leading brands, I excel in sales, customer service, and client relationship building. Fluent in English, Arabic, and French, I adapt quickly to dynamic shop floors, consistently achieve sales targets, and maintain high standards in fast-paced environments.
Delivered high-end customer service in a fast-paced luxury retail environment. Assisted a high volume of clients while providing personalised product advice. Supported sales growth by maximising conversion and maintaining excellent customer experience.
I strive to make a positive impact wherever I am employed. I am dedicated to providing exceptional customer service and support in the daily operations, which in turn helps to increase sales.
• Manage Boutique opening/ Closing and ensured display was visually appealing. • Greeted customers, provided personalized service, promoted high-margin products and generate deposits. • Handled transactions, build client relationship and keep the broadcast up-to-date. • Inspected and verified luxury handbags for quality and authenticity before reporting to the purchasing team.
Providing luxury customer service. Supporting the team in all daily tasks and Sales. Maintaining shopfloor standards. I've been going above and beyond with the clients and some brans wanted to hire me just after working a few shifts with them.
• Drive individual KPI goals, cross and up-selling of products. • Deliver excellent luxury customer experience, build a strong relationship with the clients, and discover new opportunities with potential clients. • Assisting with overall daily operations.
Selfridges/ Harrods To greet, serve and advise customers giving the highest standard of customer service at all times. - Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales. - To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions. - Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets - To deal effectively with customer complaints by liaising with the line manager when necessary. - Ensure a knowledge of sales targets and [department/boutique] performance on a daily and weekly basis - Follow all stock management procedures - Support the team to maintain the highest standards of housekeeping and display within the [department/boutique] - To be conversant with selling systems, cash and credit and exchange procedures. - To maintain the highest standards of housekeeping and retail standards within the store - Take all actions necessary to maximise security and prevent theft of product - To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses - Participate in team meetings and make a positive contribution - To carry out any additional duties as directed by the management team.
Providing excellent customer service following the company customer experience protocol- Maintaining and developing the store Client book (sales after care) Replenishing the products on the sales floor as outlined in the company procedures whilst respecting the visual merchandising standards Achieving daily and weekly individual sales targets and KPI's as defined by the Store Manager or Assistant Store Manager in order to achieve the store objectives Assisting with merchandising and inventory activities. Keeping the sales floor and store image neat, organized, clean and stocked Processing transactions accurately and efficiently Complying with all sales related policies and procedures
•Delivering outstanding customer service to First and Business Class passengers traveling from Hamad International Airport. •Meeting and assisting VIP passengers throughout the terminal. •Constantly and consistently meeting the needs of the passengers and maintaining Qatar Airway’s professional standards •Ensuring an unforgettable customer experience through delivering the highest level of customer service •Assisting in the passenger’s check-in, seat allocation, boarding pass issuance, and baggage tagging. •Answering questions and offering information covering a wide variety of airline and/or airport-related topics such as connecting flight information and direction assistance.
Deliver a high level of customer service. Support the cash desk and delivery teams. Understand the latest fashion trends. Replenish the shop floor. Adhere to all the health, safety and security procedures. Support other store functions when needed.