Enthusiastic and adaptable professional with experience in customer service, hospitality, and public engagement. Currently pursuing a psychology degree at Goldsmiths University, I bring a deep understanding of human behaviour and excellent interpersonal skills to every role. I’ve honed my ability to thrive in fast-paced environments, deliver exceptional service, and build meaningful connections through roles such as waiter, tour guide, and brand ambassador. Known for my attention to detail, problem-solving skills, and proactive attitude, I’m passionate about creating positive experiences and contributing to team success. My career goal is to combine my academic knowledge and practical expertise to work in psychology within the business sector, focusing on improving workplace mental health and well-being. Whether it’s supporting events, assisting customers, or driving team achievements, I bring energy, dedication, and a genuine enthusiasm for making a difference.
Championed a customer relationship management initiative through direct engagement, fostering long-term relationships that led to a 40% repeat purchase rate among clients, enhancing overall customer loyalty and retention. Consistently exceeded weekly sales targets by 25% through effective customer engagement and product demonstrations. Demonstrated strong commitment to professional development by completing a 5-day intensive sales training program. Collaborated with a team of 4-6 members, ensuring clear communication and effective workflow during daily rotations. Efficiently resolved customer enquiries and concerns, providing accurate and timely information to enhance customer satisfaction.
Assisted in setting up event spaces, ensuring brochures, snacks, and signage were readily available for visitors. Positively impacted the local community by sharing knowledge and passion with 200+ prospective students and families, creating a welcoming and engaging experience. Navigated 30+ visitors per tour around the school, confidently answering 90%+ of queries and maintaining a positive atmosphere while providing refreshments. Effectively managed time and resources to ensure a smooth and informative tour experience for all visitors. Recognised with a Community Contribution Award for diligence and active participation during the Open Day tour.
Greeted and seated customers with a warm and welcoming attitude, ensuring a positive dining experience. Accurately took and communicated 100+ orders weekly to kitchen staff, achieving a 99% error-free rate and ensuring timely service. Delivered food and beverages to tables within 5-10 minutes of preparation, consistently maintaining high presentation standards. Handled 10+ customer enquiries or complaints per shift, resolving them promptly and professionally to maintain satisfaction and loyalty. Maintained cleanliness and organisation of the dining area and adhered to health and safety regulations. Processed payments, managed cash handling, and ensured transaction accuracy.