Amor Tomas

Acted as a keyholder, responsible for opening and closing the store independently, ensuring all security procedures and cash handling protocols were followed. Supported new staff mernbers, helping them understand store procedures, customer service standards, and product knowledge. Maintained high visual merchandising standards, including creating attractive product displays, restocking shelves, and ensuring the store remained clean, organised, and visually appealing. Delivered exceptional customer service by engaging with customers, understanding their needs, and recommending suitable greeting cards, gifts, and stationery products. Handled customer queries and resolved complaints professionally, ensuring a positive outcome and maintaining brand reputation.

Delivered premium-level customer service in a high-profile flagship store, maintaining the brand's luxury image. Trusted as a Keyholder, responsible for store opening and closing, cash reconciliation, and ensuring operational readiness. Processed transactions accurately using POS systems and supported daily cash handiing and reconciliation. Coordinated stock restocking and visual merchandising to oplimize floor presentation during peak trading. Collaborated with management to resolve customer issues, drive sales, and ensure a seamless shopping experience. Supported the team during product launches and promotional events, managing high footfall with efficiency.

Delivered front-of-house and guest support during live concerts and large-scale events with up to 20,000 attendees. Worked closely with box office, venue, and security teams to ensure smooth audience flow and compliance with event policies. Provided clear information, directions, and assistance to customers, resolving ticketing and seating issues promptly. Maintained professional composure under pressure while ensuring the safety and satisfaction of all guests. Gained hands-on experience with event operations, crowd management, and customer-facing venue logistics.