Venus Oghweh

• To ensure the smooth planning and delivery of the food and beverage service within the Amex Lounge to our client and customers • To achieve operating standards that exceed the guest's expectations through strong leadership and effective management • To manage the business needs and performance standards in line with the Core Signatures guidelines, Client Service Level Agreements and KPI's • Ensure the smooth delivery of a first class catering product and service to our clients and customers within the Amex Lounge • To demonstrate full alignment to our Levy UK vision and values by creating and living the Levy Difference through delivering Legendary Experiences & Powerful Partnerships

• Ensuring that all food deliveries are checked and stored correctly • Supervising a small team and making an environment that is positive and allows people to feel supported and welcome. • Being the person responsible for important keys • Delegating tasks where necessary and ensuring the team is proactive at all times. • Complying with hygiene and food handling standards • Placing stock orders in order to maintain the correct stock levels • Supervising the culinary and catering team to ensure we maintain an impeccable standard for customer service and food. Levy, The O2 — Administrative support • Processing payments from clients • Answering and redirecting enquiries regarding venue, food and health and safety • Provide event coordination and facilitation support between the clients and the venue • Ensure all financial reports are kept up to date • Providing effective written and verbal communication in order to convey information clearly and concisely

• Checking wigs against catalogue and 'Seal Standards' to include both measurements, seam inspection and general appearance and workmanship • Reporting on quality standards, measurement discrepancies and possible compliance issues (Identification of issues not to specification) • To supply quality control audit reports and supporting images by style of each receipt of stock to the customer • E-Mail, telephone and direct face to face communication with the customer on all aspects of garment quality • The completion of general administrative duties in all areas, including filing and the use of Microsoft Office programs • Supporting the Management team by providing accurate information • Carrying out Red Prairie transactions • Ensure records for key performance indicators (KPIs) measures are maintained and recorded on a daily and weekly basis

• Working in a fast paced work office in order to support the business. • Handling legal paperwork for incoming stock according to hmrc conditions. • Processing booking for incoming goods and communication with courier companies in order to ensure everything runs smoothly. • Communicating with other branches to keep a steady flow of understanding and benefits.

• Supporting a busy office with general administration to include answering calls, handling general enquiries and passing calls on to internal departments • Processing booking details, liaising with courier companies and businesses wanting to arrange deliveries and collections • Maintaining an internal system with order details • Responding to emails in a professional manner • Liaising with companies in the UK and abroad, adapting my style as needed. • Taking deliveries to site and maintaining related documents

Working on a short term administration contract whilst on furlough from Bar & Block • Maintained reception area in orderly manner to provide visitors with a positive first impression of the company. • Responded to all email and telephone enquiries from doctors and family members • Sorted and distributed business correspondence to correct department or staff member • Daily use of MS Office and an internal system

• Managed clerical needs of company employees, including copying, faxing and file management. • Responded to telephone inquiries from clients, vendors and members of the public. • Provided information to callers and drafted office emails. • Sorted and distributed business correspondence to correct department or staff members. • Maintained reception area in orderly manner to provide visitors with a positive first impression of the company. • Welcomed guests and clients in an upbeat and friendly manner. • Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.