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Open to Permanent
Open to Permanent

Keivan Napelian

Retail Sales Assistant/Retail Sales Manager
About

With over 10 years’ retail experience, I specialise in customer service, sales, and stock management across footwear and sportswear. Adaptable to various retail environments, I thrive in dynamic settings and am fully flexible for temporary roles, ensuring engaging in-store experiences and efficient operations.

Previous Brands
Retail Footwear Shop
Nike
Adidas
Puma Se
ASICS
Balenciaga SA
Reebok
Work Experience
Store Owner
Jan ‘19 - Jan ‘22
Retail Footwear Shop

Oversaw full store operations including stock intake, customer service, and merchandising. Ensured products were displayed professionally and aligned with consumer trends. Delivered friendly customer support to walk in clients. Trained staff and managed daily shop performance.

Retail Sales & Online Seller
Jan ‘16 - Now
Self employed

Assisted customers in selecting products based on comfort, performance, and style. Managed daily sales operations in fast paced environments. Responded to customer queries and handled returns professionally. Managed stock levels, packaging, and dispatching orders.

Retail Experience
Retail Category
High street
Premium
Luxury
High-end luxury
Other
Work Environment
Boutique
Department store
Shopping centre
Pop-Up
Flagship store
Other
Outlet
Travel retail
High street store
Product Category
Menswear
Womenswear
Accessories
Leather goods
Watches & Jewelry
Other
Beauty & Fragrances
Footwear
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Aftercare
Storytelling
Cash register
Transactions
Upselling
Client Advising
Product demos
Styling
Returns & Exchanges
Packaging
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Store Maintenance
Order preparation
Stock control
Stockroom management
Open/closing store
Health & safety
Languages
English - Fluent
Persian - Native