I am a customer-focused retail professional with substantial experience in daily operations and team management at McDonald's and Domino's. I excel in customer satisfaction, efficient transactions, and proactive problem-solving, recognised for my exceptional service and dedication on the shop floor. Fluent in English, Malayalam, Tamil, and Hindi.
• Trained new employees on company standards and procedures to ensure a consistent and high-quality customer experience. • Managed daily operations including till cash handling, balancing registers, and ensuring accurate transactions. • Processed customer refunds efficiently, ensuring compliance with company policies and maintaining customer satisfaction. • Assisted in daily operations, including food preparation, customer service, and maintaining cleanliness standards. • Managed team shifts and ensures compliance with health and safety regulations. • Coordinated with management to identify and implement operational improvements. • Handled customer complaints and feedback efficiently, ensuring customer satisfaction and loyalty. • Awards: • Awarded "Star of the Shift" for exceptional performance. • Recognized as "Employee of the Month" for outstanding service. • Honoured as "Employee of the Quarter" for exemplary contributions and dedication.
• Provided excellent customer service, taking orders and handling transactions efficiently. • Assisted in food preparation, ensuring adherence to company recipes and quality standards. • Maintained a clean and organized workspace, contributing to a smooth and efficient operation. • Supported marketing initiatives by promoting new products to customers. • Performed inventory checks and assisted in restocking supplies, ensuring availability of products.
• Developed and executed test plans to identify software defects and ensure product quality. • Collaborated with development teams to resolve issues and improve software performance. • Documented test results and provided feedback to enhance system reliability and user satisfaction. • Conducted regression testing and automated test script development to streamline QA processes. • Participated in daily stand-up meetings and sprint planning sessions to align QA activities with project goals.