PS
• Responsible for a profit center, budget, and P&L (GM, FC, costs, results, etc.), with performance monitoring and improvement through the use of targeted KPIs. • Driving and managed an international professional services team (recruitment, membership, assessment, training, etc.) by promoting proximity and human interaction. • Supervised international project teams to ensure the efficient deployment of new software. • Interfaced with other divisions and departments (Products, R&D, HR, pre-sales, sales, and customers (C-Level)). • Program Director for 8 months for Kiabi Europe (version migration of store solutions: checkout, back office, loyalty, and sales management). • Collaboration on the implementation of predictive AI systems on Diebold Nixdorf SCOs. • Managed Diebold Nixdorf retail solution implementation projects (specifications, development, QA, pilots, roll-out) for Kiabi, Sephora, Intermarché, Système-U, and Picard. • Extensive general knowledge of Diebold Nixdorf products (HW and SW) and services, and Salesforce.
• 18 years of experience in IT/Digital project management and 15 years in operational management and professional services. • Streamlining the application landscape for operational areas (contracts, pricing, methodology, security, strategy, etc.). • Software and harware integration (POS, Servers, Services computer): image, masterisation, HW reseller (Wincor Nixdorf, Toshiba, Dell, IBM, TEC, Epson...). • Strategic roll-out missions. • Managing pre-sales activities and European partners. • Applying commercial mechanics in the SaaS and data-driven ecosystem. • Working closely with marketing and sales teams. • Implementing projects (retail, supply chain, OMS) for clients such as Christian Dior Couture (Worldwide), Kenzo (Worldwide), Loewe (Japan), St-Dupont (Worldwide), Eric Bompard (Europe), adidas franchisees (Europe), Joseph, Jardiland, etc. • Run monitoring and service quality: Creation and supervision of support teams responsible for the maintenance, updating, and optimization/developments of existing applications, PCA and PAQ management, maintenance and assistance with the management of internal and external infrastructures (hardware, networks, information systems, etc.). • Compliance and Internal and External Risk Management: Ensuring the compliance of information systems with local and international regulations. • Monitoring my company's security policies, meeting deadlines, internal audits, CSR, etc. • Analysis and drafting of detailed specifications around generative AI (loss prevention, proposing additional items to customers based on customer categories: age, purchasing habits, etc.) and predictive AI (inventory management and optimization, BI, etc.). • Management of Retail and Back-office store application implementation and migration projects (POS, BO, CRM, Clienteling, OMS, etc.) : pilot, roll-back process, roll-out, industrialization, training, “train the trainer”, support, QAP, SLA.
Management of complex software application implementation projects: • Defining, monitoring, and updating project schedules. • Defining and controlling deadlines, budgets, and costs. • Change management, leading project and steering committees, risk management, and RACI. • Coordinating and supporting field teams, assisting with installations and training, coaching, and transferring resources to M&S teams. • Projects completed for retailers: Hermès (worldwide), Copytop, L'Occitane en Provence (France and the United States), and Leroy-Merlin (Russia and China). Budgets of €1 million to €2 million per year, project teams of 10 to 15 people. • Responsible for all clients involved in the franc-to-euro conversion project.
Monitoring and implementation of several projects around GOLD SW: interface with ERP, implementation and transfer knowledge on invoice control module, implementation of purchasing center management tool… Presale of IT replacement project (Front and Back) at Castorama.
Project Management and support level 2 & 3 for all TESCO stores in Czech Republic. Different international customers follow-up. Implementation of supply chain and WMS solutions for large retailers (FNAC, TESCO, CARREFOUR).
Project Manager for Retailers (Castorama, Intermarché, Leclerc, Group Casino, Auchan...) Loyalty card development: L'Atout Castorama, Supermarket Stock and EFT implementation for Castorama.
Great knowledge of the different Retail businesses: Digital, omni-channel, CRM, e-Commerce, Front and Back offices, Supply chain, OMS, mobility, EFT, ERP, Clienteling, international rules, etc.
Management / Operations • P&L management: OPEX/CAPEX budget, forecast, margin, results, cost reduction, growth. • KPI management for current operations, monitoring my region's performance, optimizing operating costs, and ensuring the profitability of my teams. • Strategy, advising my management, shareholders, and sales management, and participating in management committees. • Managing relationships with partners, customers (C-Level) and subcontractors. • Management of a Profit center/Business unit. Leadership • Team management: pre-sales, support, Professional Services (Program and Project Directors, Managers, Project Managers, Delivery Team). • Leadership and unity, motivation, training, hiring process, annual monitoring, and skills development for all teams. Program and Project Management - PMO • Management of complex international projects (Worldwide) • Project methodologies: Waterfall (Prince 2) and Agile (SCRUM). • Schedule, risk, and RACI management. • Deadline compliance, cost control, and customer satisfaction. Pre-Sales / Sales • Contribute to pre-sales processes by coordinating resources, helping prepare responses to requests for proposals, and preparing and participating in customer demonstrations. • Develop commercial proposals. • Participate in contract development. • Act as a point of entry for customer relations. • Ensure customer satisfaction.