I have hands-on experience in fashion retail, advising customers on menswear and accessories, driving upselling, and managing busy shop floors. I adapt quickly, deliver reliable, personalised service, and thrive in high street and premium environments with a strong passion for fashion trends and quality.
Delivered friendly, fast service in a busy West London café that brought customers back as regulars. Worked with the team to keep service moving at peak times. Kept the station clean and organised, restocked the counter and checked incoming deliveries. Ran shifts when the manager was out, sharing out tasks across the team.
Helped buyers choose from the brand's range, matching styles and fabrics to their customers' needs, improving order accuracy by 25%. Built lasting relationships with returning buyers, contributing to 20% growth in repeat business. Advised trade customers on stock and orders, resolving queries and keeping accounts accurate. Took charge of shifts when the manager was away, organising tasks across the team.
Advised customers on apparel and accessories, increasing upselling by 18%. Supported festive campaigns that delivered a 12% uplift in monthly sales. Handled customer queries and till (POS) transactions on busy trading days. Restocked shelves and rails, unpacked and checked deliveries and helped with stock counts. Opened and closed the shop when the manager was out.