With over two years’ experience in dynamic retail settings at ASDA and TFC Supermarket, I excel in customer service, sales, complaint resolution, and team support. I adapt quickly, uphold high store standards, and am committed to delivering excellent service in every interaction.
Resolve customer complaints regarding sales and service. Review operational record and reports to project sales and determine profitability. Provided general team support; monitoring employee performance, assisted with daily storewide duties, delegated general store maintenance tasks, and established and positive work environment that supports a high team moral. Assisted with onboarding of new team members; participated in the hiring process as well assisted with training on meeting customer service expectations and conducted general store walkthroughs. Maintain staff safety and store security standards; enforced that all government and company policies and standard are met.
Everyday preparing of essential stock. Customer service and product demonstration. Maintain clean and safe environment around store. Maintain and establish positive communication with customers throughout their journey in the store. Handle registered transactions with accuracy and attention to detail and upheld store return policy in challenging situations.
Cash and till handling. Customer greetings and communication. Handling standard and correct return procedures as per company policies.