Dynamic retail professional with extensive customer service and promotional expertise. ABT-certified in HiBrow Style and Tint. Proven adaptability and conflict resolution skills, honed through leadership roles. Passionate about enhancing customer satisfaction and driving growth in diverse retail settings.
• Successfully developed and registered an official Eyebrow Business. • Completed HiBrow Style and Tint course, which includes threading, tinting and waxing; acquiring an official ABT certification. • Developed an instagram page to effectively promote my business • Making partnerships with local shops in order to promote my business via posters and business cards. • Currently taking care of 5+ clients a month, looking to expand vastly via online promotion.
• Motivating and engaging team members to work more productively and efficiently by training and organising monthly meetings, to discuss issues and queries. • Ensuring difficult situations are addressed and resolved before guests depart, developing conflict resolution skills. • Created and executed a plan to map out every room onto MEWS, to allocate rooms based on size and room preference. • Monitoring and managing large group bookings as well as outbookings to sister hotels. • Built relationships and enhanced communication skills interdepartmentally. • Developed teaching and leadership skills by delegating tasks to all GSA's, and overseeing all company standards met. • Carried out staff rota for reception on a monthly basis; ensuring all staff requests and needs were met. • Accountable for carrying out training for mandatory standard operating procedures in a team of over 30 people. • First-aid and Fire marshall trained. • Front of House representative for the health and safety committee. • Nominated Employee of the year 2023.
• Proficient MEWS knowledge. • Ensuring each guest's journey remained seamless on arrival, to post checkout. • Process direct reservation based queries, both face-to-face and through calling/messaging platforms. • Became a significant factor in growing google review score from 3.6 to 4.1 , by attaining over 200 reviews via google; booking.com, and tripadvisor. • Voted Young Employee of the year 2022.
• Opera Cloud usage. • Developed a more confident and enthusiastic approach to communicating with guests. • Built a friendly yet professional relationship with loyal and regular customers. • Managing important emails, files, and documentation. • Worked in teams and partnerships to deliver key information as necessary to brand audits.
• Greeted and seated guests within a 3-minute timeframe, learning the michelin star standard. • Delivered exceptional, and efficient service, up to 100 tables per shift. • Upholding michelin star table service before, during, and after each customer. • Completed opening and closing checklists, maintaining company standards.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods. • Checked on all tables at appropriate intervals to refill drinks and respond to requests. • Recorded orders and partnered with team members to serve food and beverages.
Anjali was an exceptional Guest Services manager. She excelled in her position and showed great passion and positivity at work always, and led by example. Her attendance was fantastic and she was very punctual, and Anjali always went above and beyond to ensure the tasks whether daily or monthly were always completed efficiently. I was sad to see her leave and I would happily work with her once again.