Valerio Mastrocola
I hold a degree in Economics and Management, as well as a Master’s degree in Human Resources Management and Retail. Over the years, I have built solid experience in the retail industry, currently serving as a Store Manager for a jewelry company, and previously working for several years in the fashion luxury sector. Throughout my career, I have developed strong leadership and team management skills, and I am deeply results-oriented. I continuously monitor and analyze key performance indicators (KPIs) to identify growth opportunities and enhance store performance. My proactive attitude and dedication to achieving objectives have always been essential to driving both team motivation and business success. I would be delighted to bring my experience, commitment, and enthusiasm to your team, contributing to your company’s continued growth and success. Thank you for your time and consideration. I look forward to the opportunity to discuss how my background aligns with your needs.
Overseeing the store's growth and performance, ensuring sales targets are met and customers enjoy a premium, personalized shopping experience. Key duties include team leadership, sales analysis, store presentation, and building strong relationships with high-end clients.
Arrangement of shifts, personnel management, specialized in the sale of luxury jewelry including to international VIP customers, visual merchandise, focus on regular internal alignment with different stakeholders on KPIs (e.g. UPT, ETV), best-sellers, pre- and post-sale customer management and assistance, customer loyalty.
Managing several resources in VIP customer support, expert in customer loyalty techniques greeting customers, sales to special customers responding to questions, improving engagement with merchandise, and providing outstanding customer service. Operating cash register, managing financial transactions and balancing drawers. Collaboration with the visual merchandiser for the preparation of the exhibition space, support in the definition of the seasonal market plans.
Organization of advertising campaigns, strategic marketing and staff shifts. Transmission and sharing of corporate values. Daily orders of medicines, individual interviews with potential customers and their retention. Administration and management control, keeping of ordinary accounting, personnel management, maintenance management, and public relations.
Registration and filing of documents, notions of invoices and credit notes, accounting notions
Promoter of an advertising campaign held throughout Italy
Sales Management, Cash management, HR management