Rabia Hashmi
I bring hands-on experience in stock logistics, visual merchandising, and customer service for premium brands. Skilled in maintaining brand standards and adapting quickly, I thrive in fast-paced retail settings, ensuring smooth shop-floor operations and exceptional service with every customer interaction.
Product Rollout Logistics: Spearheaded the physical rollout for a joint product launch with Union Ice Cream within my first 30 days, taking full hands-on responsibility for ordering stock, sourcing materials (carts, flavors, cups, scoops), and coordinating vendor timelines from scratch. Staff Onboarding & Handover: Formulated daily operational workflows for the launch cart and personally trained the staff member responsible for taking over long-term operations. Activation Coordination: Coordinated the on-site logistics and asset placement for a high-visibility opening weekend event partnership with Sephora at Old Spitalfields Market. Budget Accountability: Maintained total cost control over live event elements, ensuring all physical collateral and operational pieces were delivered strictly under a tight £2,000 budget. Visual Asset Design: Directly designed brand-compliant physical signage, pop-up menus, and promotional flyers using Canva and Adobe InDesign to ensure strict point-of-sale visual identity. Customer Database Outreach: Managed targeted customer retention channels and structured CRM database newsletters to streamline regional customer care.
Visual Presentation Audits: Conducted regular physical site visits across regional restaurant locations to audit floor presentation, ensuring 100% point-of-sale layout compliance and operational alignment with brand presentation rules. Event Mechanics Support: Facilitated the practical logistics, booking coordination, and material setups for experiential promotional nights and high-footfall new store openings.
High-Volume Customer Care: Managed and resolved 90+ high-pressure customer interactions daily for Walmart, demonstrating exceptional active listening and fast problem-solving under strict targets. Top-Ranked Performance: Achieved the top representative ranking in Lahore out of a massive regional team during my final month, consistently scoring 90+ across all quality resolution and customer satisfaction (CSAT) metrics.