Pratap Arora
Vijay Paints benefited from leadership in business planning, operational alignment, and stock management oversight. Collaborating with teams, efforts focused on enhancing customer service and maintaining floor presentation through effective restocking. Contributions also included overseeing daily operations and providing personalized product recommendations grounded in detailed product knowledge. Currently pursuing an MSc in Human Resources Management at the University of Roehampton, education complements a robust background in commerce and operations. Adept at integrating change management and global HR leadership, efforts are driven by a commitment to fostering efficient processes and cultivating meaningful organizational impact.
• Utilized bartending skills to create a welcoming environment for guests at Afrikana Kitchen. • Implemented change management strategies to enhance service quality and customer satisfaction. • Fostered a friendly atmosphere by actively engaging with patrons and addressing their needs.
Supervised stock levels and ensured timely restocking to support floor presentation. Maintained expert-level product knowledge and offered personalised recommendations. Delivered excellent customer service, handling returns and resolving complaints. Led business planning initiatives, aligned goals with company strategy, and oversaw daily operations.
Managed inbound customer queries and provided timely solutions to enhance satisfaction. Supported sales operations through accurate documentation and order processing. Collaborated with internal departments to improve workflow and customer engagement. Ensured adherence to company policies and service quality standards.