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Open to Permanent
Open to Permanent

Rosemary Ashezi James

Dedicated to creating unforgettable experiences in the world of beauty and luxury retail
About

I bring extensive experience in luxury beauty retail, excelling in personalised customer service, product advising, and styling. Skilled in client consultations, upselling, and complaint handling, I thrive in fast-paced environments and adapt quickly to different shop floor settings to ensure exceptional customer satisfaction.

Previous Brands
Victoria Beckham Beauty
Polo Avenue
Essenza
Work Experience
BEAUTY STYLIST
Jun ‘25 - Feb ‘26
Victoria Beckham Beauty

Developed unique colour palettes for individual client needs; these were highly praised by customers. Achieved a dramatic transformation for clients with expert contour techniques. Communicated effectively with team members during busy periods to ensure smooth service flow. Updated knowledge of latest beauty trends, helping clients stay current and stylish. Maintained cleanliness and organisation in work area, ensuring a comfortable environment for clients. Advised on skincare routines before makeup application, promoting healthier complexions in long run. Carried out thorough client consultations to meet exact aesthetic requirements. Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.

BUSINESS MANAGER
Jan ‘22 - Jul ‘25
Polo Avenue

Collaborated with team members to achieve collective sales targets. Provided styling advice to clients, enhanced their shopping experience. Engaged customers on the shop floor, promoting new arrivals and bestsellers. Created a welcoming store environment with meticulous attention to visual merchandising. Greeted incoming customers and promptly offered top-quality service to assist with product selections. Achieved better customer relations with regular client meetings. Represented organisations at seminars, conferences and business events. Planned revenue generation strategies designed for growth. Oversaw facility maintenance and allocated needed resources to meet standards.

Beauty/fragrance advisor
Aug ‘20 - Nov ‘21
Essenza

Communicated effectively with team members during busy periods to ensure smooth service flow. Updated knowledge of latest beauty trends, helping clients stay current and stylish. Maintained cleanliness and organisation in work area, ensuring a comfortable environment for clients. Advised on skincare routines before makeup application, promoting healthier complexions in long run. Carried out thorough client consultations to meet exact aesthetic requirements. Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.

Retail Experience
Retail Category
High street
Premium
Luxury
High-end luxury
Work Environment
Boutique
Department store
Travel retail
Outlet
High street store
Product Category
Menswear
Womenswear
Beauty & Fragrances
Watches & Jewelry
Responsibilities
Greeting
Client Help
Storytelling
Complaint handling
Aftercare
Styling
Product demos
Client Advising
Upselling
Transactions
Cash register
Packaging
Returns & Exchanges
Product setup
Product labelling
Inventory control
Stock control
Order preparation
Open/closing store
Health & safety
Languages
English - Native
Arabic - Basic
Education & Training
University Of Hertfordshire
Unknown - ‘25
MSc Management
postgraduate
University Of Abuja
‘17 - ‘21
Sociology
graduate