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Topi Rizan Alam

I am a results-driven professional seeking a challenging position in a reputable organization.
About

I have extensive experience in high street retail, excelling in customer service, inventory control, and store maintenance. My proactive approach ensures efficient operations and a high level of client satisfaction in dynamic environments.

Previous Brands
Bangladesh Pharmacy council
NIPRO JMI Pharma Ltd
United Hospital Ltd
Work Experience
Guest Trainer
Oct ‘22 - May ‘24
Bangladesh Pharmacy council

Achievements and responsibilities: • Educate Grade-C Pharmacy Technicians about pharmacy practice, rules and regulations, First aid procedures etc. • Answering the questions from the students about medicines and side effects etc. • Creating awareness among the students about medications.

Executive, Regulatory & Technical Affairs
Nov ‘21 - Aug ‘24
NIPRO JMI Pharma Ltd

Achievements and responsibilities: • Implemented a change of packaging material, reducing costs by 35%. • Reorganised the meeting booking process, implementing an online system which all staff can access, leading to reduced diary conflicts within the team. • Devised and implemented a new filing and indexing system for files, resulting in greater ease of access and a more time-efficient process. • Helped provide a safer workplace by cataloguing and dispatching health and safety information regarding pharmacovigilance and organise training programs about PVI(pharmacovigilance) for the whole company • Diary management, typing correspondence and documents, creating presentations and creating meeting minutes.

Pharmacist
May ‘16 - Oct ‘21
United Hospital Ltd

Achievements and responsibilities: • Presenting a professional and friendly first impression of the pharmacy to all visitors and clients. • Managing pharmacy services like ensuring that patients received the correct medication and dosage. • Organising orders and liaising with suppliers to meet business targets given the higher management. • Replenishing and restocking the medicines, always ensuring a high level of stock management efficiency. • Ensuring that all staff performed their duties efficiently and that patients received their medication on time and accurately.

Retail Experience
Retail Category
High street
Work Environment
Department store
Flagship store
High street store
Product Category
Menswear
Other
Responsibilities
Greeting
Client Help
Complaint handling
Aftercare
Client Advising
Transactions
Cash register
Returns & Exchanges
Packaging
Product labelling
Inventory control
Stockroom management
Stock control
Store Maintenance
Health & safety
Open/closing store
Recommendations
Zitesh Chandra Paul
Direct manager - Assistant General Manager , NIPRO JMI Pharma Ltd
Nov 2021 - Aug 2024

He is very sincere in his work. I would not have left him if you had not gone abroad.

Languages
English - Work Proficiency
Bengali - Native
Hindi - Basic
Education & Training
London Metropolitan University
‘24 - ‘24
MSC in Public Health
North South University
‘10 - ‘15
Bachelor of Pharmacy