Sarah Pierre

- Managed 5 retail locations across Paris, overseeing daily operations and business performance. - Designed and implemented customized action plans for each store to drive sales and operational excellence. - Sales forecasting and revenue projections for up to six months ahead. - Led a team of 4 Managers, 2 Assistant Managers, and 14 Sales Associates. - Managed store openings and pop-up launches, ensuring smooth execution and brand consistency. - Recruited, trained, and onboarded new team members, fostering a high-performance culture. - Identified and developed top talent, supporting career growth and mobility within the organization. - Oversaw collection buying (4 times per year) and planned inventory replenishments. - Managed stock forecasts, deliveries, and inventory audits to maintain optimal stock levels. - Handled disciplinary follow-ups, ensuring compliance with company policies and team well-being.

Opening of the new department Gianvito Rossi within Le Bon Marché Paris. - Successfully launched the Gianvito Rossi boutique at Le Bon Marché, overseeing all aspects of the store opening. - Led the buying process, selecting collections aligned with brand identity and customer demand. - Recruited and trained the sales team, building a strong and customer-focused unit. - Implemented sales strategies to drive revenue growth, achieving a 10% increase in sales. - Managed visual merchandising and store layout to optimize customer experience and sales performance. - Provided weekly business reports to senior management and proposed short- and long-term growth strategies. - Oversaw inventory management, ensuring optimal stock levels and successful execution of seasonal sale events.

Opening Gianvito Rossi Rossi - Kurt Geiger - Successfully opened the Gianvito Rossi boutique within Harrods, managing all operational and commercial aspects. - Recruited and trained the team, ensuring high performance and a strong customer service culture. - Defined sales targets and performance KPIs, leading the team to exceed objectives. - Implemented sales strategies, driving revenue growth and enhancing client engagement. - Managed stock control and inventory, ensuring accurate stock levels and minimizing losses. - Oversaw merchandising and visual displays, optimizing the boutique’s layout for an elevated luxury shopping experience.

Opening Kurt Geiger Ladies Shoes in Harrods - Successfully launched a new department within Harrods, overseeing all aspects of the opening. - Recruited and built a high-performing team, ensuring strong sales and customer engagement. - Set clear sales targets and KPIs, driving team motivation and performance. - Led the buying process, curating a collection aligned with customer demand and market trends. - Managed stock control and inventory, ensuring smooth operations and minimizing discrepancies. - Implemented merchandising and visual display strategies, enhancing product presentation and customer experience.

The Harrods Concession Management Program is a program who trains assistant managers or supervisors to their next step up. In order to put into practice the skills acquired, I led a Clientelling project. At the end of those eight months of training, I presented the results to the Harrods's management

Kurt Geiger Men's Shoes in Harrods - Managed a team of 18 sales assistants and 1 supervisor - Training - Stock Take -Sales preparation - Event / Trunk Show: Balenciaga, Zilli, Santoni, Valentino ..

- Delivered exceptional customer service and luxury sales experiences, ensuring high client satisfaction. - Identified customer needs and provided expert guidance on product selection to enhance the shopping experience. - Consistently achieved and exceeded sales targets, contributing to a £16M annual turnover. - Maintained a 94% KPI achievement rate, ensuring strong team performance and business growth. - Built and nurtured long-term client relationships, focusing on clienteling and retention.

Kurt Geiger Ladies Shoes in Harrods - Service and sale ceremonies - Discover client's need - Achieving business target