Passionate, sales-driven luxury retail professional with over two years of experience delivering world-class customer service within premium and high-end fashion environments. Skilled in personalised styling, upselling, and client engagement, with a proven ability to exceed sales targets while maintaining an elegant and welcoming store atmosphere. Recognised for excellent interpersonal skills, strong communication, and the ability to build meaningful client relationships that foster loyalty and elevate the customer experience.
•Delivered exceptional customer service by providing tailored product recommendations, elevating the luxury shopping experience and cultivating long-term client loyalty. •Efficiently managed sales, transactions, and inventory, ensuring seamless operations and meticulous restocking. •Collaborated with the team to build client relationships through persuasive communication, upselling techniques, and outfit-building strategies. Recognized for my ability to prioritize customer needs while maintaining luxury brand standards. •Known for my committed and proactive attitude, combined with a confident approach to clienteling and achieving KPIs in a sales-driven environment.
•Provided administrative support, including document management, filing, and supply ordering. •Answered incoming calls professionally and directed callers to appropriate personnel. •Managed multiple tasks efficiently, demonstrating adaptability in a fast-paced environment. •Utilized social media and communication platforms to promote company products and engage with customers.
•Exceeded sales targets by 15%, driving company growth and expanding market presence for accounting software products through successful strategic campaigns. •Monitored and analyzed key performance indicators (KPIs) to assess campaign effectiveness, continuously optimizing strategies to enhance product performance and customer satisfaction. •Integrated promotions and showcased new products, driving significant sales increases. •Proactively engaged with clients via phone and email to communicate promotions and new offerings.
• Activated listening skills to help customers and effectively gauge their needs • Dealt with customer complaints and refunds and involved management as needed • Informed clients of promotions and recommended products • Worked on a point-of-sale system and was responsible for cashing up the till at the end of the shift • Increased store performance by driving KPIs.