Dear
I am an ambitious, hardworking, organised, and dedicated individual with the determination to go the extra mile to achieve everything to the best of my ability and to a positive conclusion. I have a calm, mature, and thoughtful disposition with consistent determination. I have excellent customer service and great communication skills from previous experience. I am fluent in speaking and writing English, Swahili, and Somali. Work Experience SIA DOOR SUPERVISOR Agency I started working as a door supervisor after being a steward for two years. With two years of experience in the security industry, I have developed a comprehensive skill set through diverse roles in retail, events, football stadiums, and concerts. My background includes working with reputable companies such as G4S Security, Mitie Security, Showsec Security, and Aramis Security. I have effectively managed both day and night shifts, demonstrating my flexibility and commitment to maintaining a safe environment. My responsibilities have ranged from patrolling construction sites to overseeing crowd control at large events, where I ensure the safety of attendees while providing excellent customer service. Known for my ability to remain calm under pressure, I excel at responding to incidents and fostering a secure atmosphere for both clients and the public. I am very confident in doing 12-hour shifts and standing for a long period of time. I have previously done 14, 15, and 16-hour shifts. I am very confident in dealing with customers and delivering excellent customer service. Waiter Agency 21/08/2021-19/09/2021 London, Central London I started my work experience as a waiter who worked for an agency called Adolphus Group. During my time with Adolphous, I gained a lot of skills, such as food handling skills, serving food, talking to customers, taking orders, cleaning and setting up tables, polishing plates and cutlery, and working as a runner. I worked with Adolphus for one month straight and then stopped. I have been to over ten five-star hotels in central London. I still work for Adolphus Group whenever there's a job. My Roles and Skills as a Waiter Anticipated and addressed guests' service needs. Performed additional tasks to keep the dining room running smoothly. Delivered friendly and fast service to process high-volume food and drink orders at peak times. Facilitated prompt and optimal seating and service for restaurant guests. inquired about guest satisfaction, anticipated additional needs, and happily fulfilled requests. Upsold, cross-sold, and recommended additional items to customers to increase restaurant sales. Maintain safe food handling standards at all times. Answered phones politely and promptly while accurately recording and confirming reservations. Completed opening and closing checklists according to set standards. Retained knowledge of current menu items, garnishes, ingredients, and preparation methods. Crew Member McDonald's, London, and Eltham 18/11/2021-20/12/2021 My second job was working as a crew member for McDonald's. During my time at McDonald's, I gained a lot of skills and experience. Some of the skills I gained from McDonald's were teamwork, customer service, time management, and responsibility. I worked at McDonald's for a month. The reason for leaving McDonald's was mutual agreement, and I had to focus on school. My Roles and Skills as a Crew Member Employed multitasking skills to switch fluidly between various activities and cope with high demand. Completed cleaning and serving tasks to high-quality standards. Dispose of excess materials and waste within target timeframes to minimise health risks. Kept the restaurant clean by conducting regular deep cleanings. Checked product specifications against company standards Sales Assistant Tesco Extra 26/12/2021-08/03/2022 London, Bermondsey My third job was working as a sales assistant for Tesco. I spent most of my time working at Tesco in the self-service section. I was in charge of helping customers scan their products, change receipts when they ran out of the machine, cleaning tills, and talking to customers. I worked at Tesco for three months. My reason for leaving Tesco was because I was on a temporary contract that was three months long. My Roles and Skills as a Sales Assistant: Promptly and proactively replenish stock to improve product accessibility. Provided helpful, attentive sales support to generate positive customer feedback. Efficiently completed shop floor duties autonomously and in a team setting. Processed multiple daily stock deliveries to maintain accurate order numbers and inventory. records Advised customers on optimal product selection to simplify purchasing decisions. Create a welcoming environment by greeting customers in line with best store practices. Maintained excellent visual merchandising standards by routinely cleaning and organising window and point-of-sale (POS) displays. Processed cash and card payments during busy shopping periods to minimise customer waiting times. Addressed and resolved complex customer complaints in a calm, efficient, and friendly manner. Event Safety Steward Showsec and Aramis Security 20/03/2022: Current London, London I have also worked as an event safety steward. I worked for two companies for stewarding: Aramis Security and Showsec Security. Working as an event safety steward has given me a lot of experience and allowed me to see new things. I have been to several big stadiums and events in London. Some of the stadiums I have worked at are Tottenham Hotspur Stadium, London Stadium, Wembley Stadium, and Crystal Palace Stadium. Some of the events I have worked at are: Printworks, O2 Arena, Olympia Hammersmith, Trafalgar Square, O2 Forum, My Roles and Skills as a Steward: Preventing the overcrowding of the venue. Watch out for any other hazards that could cause harm to someone attending your event. Knowing the fire exits and escape routes and how to react in case of an emergency evacuation of the venue. Knowing first-aid arrangements. Maintained secure access control, monitoring visitors, and completing scans to locate contraband items. Enforced site rules, notified violators of infractions, and removed individuals from property. Collected cash and valuables and maintained security throughout transport to new locations. Putting wristbands on people Scanning tickets Giving directions to customers Delivery Driver Ocado Erith, DA7 I am a dedicated and experienced delivery driver with a proven track record of providing exceptional service. Seeking to leverage extensive experience gained from working at Ocado to contribute effectively to a reputable delivery service provider. Committed to ensuring timely and accurate deliveries while maintaining a high level of customer satisfaction. Skills and roles as a delivery driver Safely and efficiently delivered groceries to customers' homes within designated timeframes. Loaded and unloaded delivery vehicles, ensuring careful handling of items to prevent damage. Planned delivery routes to optimise efficiency and minimise travel time. Provided friendly and professional customer service, addressing inquiries and ensuring customer satisfaction. Maintained cleanliness and organisation of delivery vehicles, performed routine inspections, and reported any issues. Certificates SIA Door Licence Badge Level 3 First Aid Certification Driving Licence Summary of my work experience I am a highly skilled and adaptable professional with a strong background in security, customer service, and enforcement roles across diverse industries. Possessing two years of experience as a security officer, with expertise in providing safety and security across various environments, including events, nightclubs, malls, and retail establishments,. Additionally, I served as an environmental officer, demonstrating a commitment to sustainability and regulatory compliance. Furthermore, I gained valuable experience as a crew member at McDonald's and a sales assistant at Tesco's, showcasing excellent communication and customer service abilities. As a civil enforcement officer, I ensured adherence to regulations and maintained public order effectively. Demonstrated strong multitasking skills and attention to detail during a year-long tenure as a waiter. Lastly, I excelled as a delivery driver for Ocado, delivering groceries efficiently and maintaining high levels of customer satisfaction. Overall, I am a versatile and dedicated professional with a proven track record of success in various roles, combining security expertise, customer service skills, and a strong work ethic to deliver outstanding results. Skills Strong communication and interpersonal skills Attention to detail and the ability to multitask Knowledgeable in security procedures and environmental regulations Excellent customer service and problem-solving abilities Adaptable and able to thrive in diverse work environments Languages English: Fluent Swahili: Fluent Somali-fluent References Tesco manager - Simon TEL: 07961518876 McDonald’s Office TEL: +44 2088504054 Adolphus Group, Nicolette TEL: 07484083639 Showsec Office TEL: 03330059555 Ocado Office: 07786205988