Abdirahman Abdi

Profile Motivated and versatile professional with a strong background in sales, customer service, and security operations. Experienced in engaging with diverse customers, handling challenging situations, and maintaining professionalism under pressure. Skilled at building relationships, upselling services, resolving conflicts, and delivering excellent customer experiences across retail, hospitality, transport, and events. Alongside customer-facing roles, I have extensive experience in security, crowd management, and safeguarding, with a proven ability to stay calm and assertive in high-pressure environments. My additional work in football coaching with children has strengthened my leadership, communication, and mentoring skills. I bring a unique mix of sales ability, people management, and safety expertise, making me highly adaptable across industries. Work Experience Customer Service & Sales Roles Customer Service Assistant (Gateline Assistant) South Western Railway | Clapham Junction, London, UK Delivered outstanding service at one of the UK’s busiest stations. Assisted thousands of passengers daily, providing travel updates, handling complaints, and upselling ticket products. Supported elderly, disabled, and visually impaired customers, ensuring inclusive travel experiences. Developed strong problem-solving skills, multitasking effectively during peak rush hours. Waiter Adolphus Group | London, UK Worked across luxury 5-star hotels, delivering first-class service to guests. Responsibilities included upselling food and drink, taking orders, and setting up high-end events and buffets. Enhanced interpersonal skills, attention to detail, and sales techniques in a demanding hospitality environment. Team Member Tesco | London, UK Supported customers on the shop floor, managed self-checkouts, and resolved disputes in a busy retail setting. Regularly upsold promotional products and ensured shelves were stocked to drive sales. Built strong customer service, teamwork, and cash-handling experience. Crew Member McDonald’s | London, UK Worked in both customer-facing and kitchen roles. Responsible for serving at the drive-thru, handling cash and card transactions, and upselling menu items. Learned to thrive in high-pressure environments, balancing speed, accuracy, and customer satisfaction. Delivery Driver Ocado | London, UK Delivered groceries to customer homes with a focus on service quality and customer loyalty. Managed routes effectively, resolved customer issues on the spot, and upheld company reputation. Security & Safety Roles Security Guard / Door Supervisor Various Agencies (Showsec, JAR, Responsec, Mitie, Assist Security, K4) | London, UK Provided frontline security at major venues such as Wembley and The O2. Duties included patrolling sites, conducting checks, monitoring access, and managing large crowds. Dealt with difficult customers using conflict resolution, ensuring safety of staff and patrons. Advanced to door supervisor roles, responsible for entry management and coordinating with emergency services. Event Safety Steward Wise Security, Aramis, Centre Circle | London, UK Worked at high-profile concerts, festivals, and football matches. Conducted patrols, managed crowd control, and assisted with emergency procedures. Combined customer service with safety responsibilities to maintain positive visitor experiences. Civil Enforcement Officer Apcoa Parking | London, UK Patrolled public areas to monitor parking compliance and issued fines. This role required confidence and resilience, as issuing penalties often led to challenging confrontations with the public. Learned to manage disputes assertively while remaining calm and professional. Environmental Officer Kingdom Security | London, UK Enforced community standards by patrolling public spaces for littering, antisocial behaviour, and alcohol misuse. Balanced enforcement with educating the public, requiring strong communication, diplomacy, and authority in sensitive situations. Coaching & Sports Roles Assistant Football Coach Independent Sessions | London, UK – Current Support the head coach in delivering training sessions for children, focusing on skills, participation, and fun. Apply safeguarding training to create a safe environment. Provide one-to-one guidance, adapting to different abilities. Known for motivating young players, with many requesting my presence in sessions. Transport Roles Bus Driver Go-Ahead London | London, UK Completed intensive PCV training and obtained my Passenger Carrying Vehicle license. Operated buses on public routes, ensuring passenger safety, timekeeping, and professional customer service. Education BTEC Level 3 in Engineering – The Halley Academy (2022) GCSEs: English (5), Mathematics (4) – The Halley Academy (2020) Certifications & Qualifications Child & Sports-Focused Safeguarding for All Safeguarding for Parents and Carers EE Playmaker (FA Playmaker by England Football) General Professional SIA Badge – Security Industry Authority Level 3 First Aid PCV License – Passenger Carrying Vehicle Full UK Driving License Key Skills Sales & Customer Service: Strong experience upselling, handling complaints, and driving customer satisfaction. Security & Safety: Skilled in patrolling, conflict resolution, and managing high-pressure environments. Coaching & Mentoring: Experienced in working with children, promoting engagement, skill development, and wellbeing. Communication: Clear and adaptable communicator across diverse audiences, from children to customers and large crowds. Problem-Solving: Confident in handling disputes, emergencies, and operational issues calmly and effectively. Time Management: Experienced in managing multiple duties in fast-paced environments. References Adolphus Group: Nikolette – 07484 08339 McDonald’s: 020 8850 4054 Tesco: 07961 518876 Ocado: 01707 228000