I bring experience with premium and luxury brands, excelling in customer service, sales, and stock management in fast-paced retail environments. Skilled in upselling, complaint handling, and maintaining high brand standards, I adapt quickly to new teams and am committed to delivering exceptional in-store experiences.
Drove sales through tailored product recommendations, maintaining strong communication skills and the ability to work under pressure. Successfully balanced stock management with customer interactions, demonstrating organization and multitasking abilities.
Represented luxury brands including Dior, Selfridges, and Tory Burch, providing high-standard customer service. Assisted clients with product selection and styling while maintaining brand presentation and visual standards. Supported stock management, merchandising, and day-to-day operations during busy retail periods. Built positive customer relationships and consistently contributed to achieving sales targets.
• Influenced the decision-making of customers by pitching the best solutions for their closets, showing my communication skills. • Persuaded customers to buy add-on products regularly leading to exceeding personal sales targets, showing I can work under pressure • Conducted the replenishment of stock whilst simultaneously balancing customer enquiries, exemplifying my ability to multi-task and be organised • Worked in a team, assisting diferent teams within sections as required to keep up good customer service • Also showed leadership by training new members of staf
• I listened meticulously to customer requests, only dispensing the relevant medication to the patient's needs
• Researched the Fund Managers of several countries in Africa and presented findings about Wealth management and pension funds to the Human Resource department • Developed an understanding of using FX Trade to trade currencies with clients through supervision • Adapted well to a new environment, having to pick up new information quickly