Experienced retail professional with a strong background in customer service and sales at Mega Games, Superdrug, and Adidas. Skilled in merchandising, stock management, and maintaining store presentation standards. Adaptable and efficient in fast-paced environments, dedicated to delivering excellent customer experiences.
• Delivering a high standard of customer service • Ensuring customers shopping was processed, packed and paid for without unnecessary delays • Assisting customer with any queries and helping them to locate items needed • Assisting with stock takes and stock rotation • Displaying stock on shelves • Merchandising goods in an attractive manner to maximize sales • Ensuring the shop floor and aisles were clean and tidy and free from hazards • Adhering to health and safety regulations July 2019 – To Present
• Serving customers and ensuring stock was replenished • Displaying good listening skills, identifying customer needs and responding to them quickly • Operating payment till and taking card and cash payments • Maintaining good product knowledge of everything we stocked
• Offering a high level of customer service and aftercare advice Aug '11 Oct '09 – Aug '11 • Selling PC equipment, accessories and mobile phones • Taking responsibility for general cleaning and presentation of the store • Assisting in the opening and closing of premises
• Responding to emails, letters, and phone calls • Coordinating with internal and external stakeholders to find suitable meeting times and venues • Maintaining accurate records of business transactions and customer information • Maintaining an adequate supply of office materials • Processing invoices, maintaining financial records, and assisting with budgeting
Duties: • Providing consistent high standards of excellent and efficient customer services • Retaining a current working knowledge of all products, services, and promotions
• Assisting customers on the shop floor • Filling shelves and managing stock replenishment