London-based, with a background in luxury hospitality and a strong passion for fashion, beauty, and elevated experiences. I’m confident supporting VIP clients, premium events, and front-of-house teams with style and professionalism. My attention to detail and polished presence make me a strong fit for roles that demand exceptional presentation, people skills, and high standards
• Managed credit control for HR Inform product accounts, handling payments from both individual HR professionals and HR departments within businesses (e.g., SMEs, sole traders and large firms). • Liaised directly with finance teams in client organisations to recover overdue payments on accounts initiated by HR staff. • Used Salesforce, OnGuard, and Dimensions daily to track account activity, manage workflows, and record payment history. • Created detailed Excel transaction reports upon request, providing a full breakdown of account activity and balances. • Assisted team members with Croner-i portfolio management, helping resolve complex account issues and supporting internal knowledge sharing. • Coordinated with sales, finance, and customer service teams to ensure efficient resolution of account disputes and uphold client satisfaction. • Enforced internal credit policies, escalating high-risk or non-compliant accounts to management for further legal action.
• Delivered discreet, 5-star service to distinguished members of a prestigious private club in the heart of Mayfair. • Greeted high-profile guests with elegance and efficiency, managing complex reservations and VIP requests. • Served as the first point of contact for club diners, ensuring a gracious and seamless experience from arrival to departure. • Liaised closely with kitchen, events, and concierge teams to uphold a luxurious guest journey. • Promoted exclusive club offerings and seasonal menus with a confident and informed approach.
• Whilst shadowing the switchboard department, I learned about handling incoming calls, transferring calls to the appropriate departments and providing excellent customer service over the phone with telephone etiquette. • In the housekeeping department, I observed the importance of cleanliness and attention to detail in maintaining high standards of guest accommodations. • In the reception department, I acquired knowledge of check-in procedures, reservation management, and guest relations, ensuring smooth operations at the front desk.
• Answering phone calls and guiding people with loans and finances. • Assisted with customer service, file management, and loan-related inquiries. • I was trained to analyse each business, and learnt how to use technology to make sensible decisions on a customer's business performance. • Worked collaboratively in a fast-paced office environment. • Handling multiple confidential files, from both clients and the administration.
I met Sia when I started working as a credit controller at Croner-i in June 2024, where she had already been there a few months before me. Sia helped train me in my role, which was the same as hers, and she proved to be knowledgeable, kind, and patient at every corner. She was instrumental in me being a successful credit controller to the point that I got a promotion to Client Success Manager within a few months of being a part of the credit control team. Working with Sia was being able to work harmoniously to reach the correct client, and business outcomes. As a colleague, she showed constant hard work, dedication to not just doing her job, but doing it well, and improving her performance when she can. This hard work wasn't going unnoticed as she received constant accolades in team huddles and meetings. Her leaving Croner-i was losing an asset.