As a Retail Supervisor at Mamas & Papas, I apply my skills in management and technical design to ensure the smooth operation of the store. I also leverage my experience as a Style Advisor at Phase Eight to provide excellent customer service and style advice. Additionally, I am pursuing my Master of Arts in Fashion/Apparel Design at the University for the Creative Arts, where I am honing my creative skills and knowledge in the fashion industry. I am passionate about creating innovative and stylish products that meet the needs and preferences of customers.
Lead daily retail operations, supporting the Store Manager in driving team performance, customer service, and commercial targets. Mentor and train new team members, fostering a supportive environment focused on client care and product expertise. Deliver personalised nursery and product consultations, consistently exceeding customer expectations and driving repeat visits. Oversee floor merchandising and store presentation in alignment with seasonal campaigns and brand guidelines. Resolve customer concerns professionally, maintaining high standards of service and brand integrity. Analyse sales KPIs and support planning to increase conversion rates and average transaction value.
• Collaborated with the design team to create innovative fashion collections at NITEX. • Utilized CAD design and flat sketching techniques to bring designs to life. • Oversaw the sample production process to ensure quality and detail in every piece. • Contributed to fabric selection to align designs with current trends and brand vision.
In my role as a Research and Development Intern at Grameen UNIQLO, I supported the team in exploring new materials, technologies, and design innovations to enhance product functionality and performance. I focused on developing prints and graphics for menswear collections, conducting market research, analyzing customer feedback, and assisting in prototype development. Collaborating with cross-functional teams, I ensured alignment with Uniqlo's commitment to quality, sustainability, and customer satisfaction.