Harshita Sainani
I have extensive shop-floor experience in fashion and cosmetics retail, excelling in needs-based selling, customer engagement, and visual merchandising. Confident in fast-paced environments, I deliver strong sales results, manage stock, and build lasting client relationships, ensuring exceptional service and adaptability for temporary retail roles.
Deliver personalised, needs-based selling across a three-floor fashion store, using product knowledge and styling recommendations to support conversion and customer satisfaction.Contributed to store sales of £30K+ in both December and January and £21K+ in February, supporting strong monthly performance.Supported the store in achieving the highest sales across Benetton's European market in August 2026, with sales up 33% YoY and new-customer entry up 25%.Build customer relationships through proactive clienteling, follow-up and loyalty sign-ups, helping turn first-time visitors into repeat customers.Use CRM and customer purchase records to understand preferences and support personalised recommendations and long-term engagement.Manage shop-floor and stockroom priorities, including replenishment, product availability and inventory organisation to support smooth daily operations.Maintain strong visual merchandising and shop-floor standards, supporting product presentation and a consistent customer experience during peak trading.
Managed investment-client accounts, handling account operations, client records, financial information and portfolio data accurately.Converted prospective clients through structured consultations, needs assessment and tailored investment recommendations, supporting client acquisition and portfolio growth.Worked confidently with numbers, portfolio values and performance data, translating financial information into clear client discussions.Managed a portfolio of first-time and younger investors, building relationships and understanding evolving financial needs to support relevant investment solutions.
Analysed sales and P&L performance across multiple cosmetic brands to identify product opportunities and commercial priorities.Led customer consultations using product knowledge and needs-based recommendations to support confident purchasing decisions.Designed customer loyalty initiatives to strengthen retention and repeat purchases.Managed inventory audits, stockroom organisation and product availability, supporting merchandising and store standards.Supported commercial performance by combining product knowledge, customer needs and stock availability across multiple cosmetic brands.
Exceeded monthly sales targets by 20% through targeted product promotion, customer engagement and store campaigns.Managed customer consultations from needs discovery through recommendation, supporting sales conversion and higher-value purchases.Worked with visual merchandising to maintain brand presentation, product availability and shop-floor standards.Supported the customer journey through product presentation, needs discovery and tailored recommendations from initial consultation to purchase.