Manjit Rehal
I have extensive beauty retail experience across luxury and high street environments, excelling in customer service, sales, and team leadership. I thrive in fast-paced settings, adapt quickly, and am passionate about delivering personalised service, driving sales, and maintaining high shop floor standards.
Ensuring all customer expectations are met by providing the highest quality service Managing to work under high pressure and staying focused throughout the day Performing high quality laser and aesthetics and skin treatments Assessing the client's needs by carrying out a thorough consultation and skin assessment Recommending treatment in a very informal manner Carrying out stock control and monitoring revenues and profits Delivered premium, results-driven aesthetic treatments including laser and light therapies, chemical peels, skin rejuvenation procedures, tattoo removal, and injectable skin boosters to an elite clientele. Provided bespoke, in-depth consultations and advanced skin assessments, creating tailored treatment plans to achieve exceptional outcomes while prioritizing safety and discretion. Upheld impeccable clinical standards, ensuring full compliance with regulatory requirements and maintaining a flawless treatment environment. Led daily clinic operations within a luxury setting, ensuring seamless client journeys and an elevated service experience. Mentored and supervised practitioners to maintain excellence in technical performance and client care. Cultivated long-term client relationships through trust, professionalism, and personalized aftercare, leading strong retention and referrals. Managed high-value aesthetic devices, inventory, and premium skincare ranges with precision and accountability. Supported business growth through strategic service development, treatment recommendations, and refined client education
Providing high luxury beauty services and selling products
Providing high quality luxury beauty services and making every individual feel good inside out!
Supervising staff members and providing all the relevant up to date training to maximize salon profits Setting out daily targets for all the staff members to increase revenues Scheduling shifts and promoting services while keeping updated records of expenses Ensuring that customers are satisfied by recommending the right skin care or treatments
Exceeding sales targets through exceptional customer service Identifying and closing cross-selling opportunities Building relationships with colleagues, providing support and coaching with complaint handling and auditing Working closely with other departments Acting as a point of reference and responding to day to day customer queries
Orchestrated sales strategies to establish targets and inspire team performance beyond expectations. Led luxury team in consistently achieving sales targets and key performance indicators. Owned forecasting, budget management, and monthly performance reporting to senior leadership. Drove conversion rates, average transaction value, and client retention through effective coaching and CRM strategies. Developed VIP clientele while hosting private shopping events and brand activations. Managed stock levels, sell-through rates, and shrinkage while ensuring visual merchandising standards. Recruited, trained, and developed talent to build robust succession pipelines.
To drive KPI'S and drive results in order to reach and exceed targets. Understanding of different market types and customers To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales. To embrace virtual social selling & looking for opportunity to drive the business forward digitally