As a self-motivated, enthusiastic, reliable, and hardworking individual, I bring a positive attitude and a dedication to excellence to every work environment. With a natural ability to adapt to changing circumstances, I am able to approach each task with confidence, efficiency, and accuracy. I am a highly qualified Beauty Therapist with Level 2,3 NVQ certification. I possess exceptional product knowledge and have a proven track record for building lasting relationships with clients while achieving impressive sales figures. I thrive in a fast-paced environment and am highly driven when I am passionate about my work. With over three years of experience in the Beauty industry, I have also served as an experienced laser and skin consultant/body consultant. I have gained expertise with the Cynosure Elite IQ medical-grade laser, which has enabled me to provide top-tier service to clients seeking the best possible results. My commitment to providing exceptional customer service has resulted in a strong track record of positive feedback and repeat business. In my most current role as an Account Manager for the Luxury Fashion and Retail desk at 24 Seven Recruitment, I am responsible for ensuring that our high-end clients receive exceptional service. I oversee accounts for prestigious retailers such as Selfridges and Harrods, as well as other luxury brands. In this role, I worked closely with clients to understand their needs and help them find the right talent for both temporary and full-time positions. This requires me to be highly attentive and detail-oriented, as well as adept at building and maintaining strong relationships. Overall, my job at 24 Seven Recruitment is demanding but rewarding, as I have the opportunity to work with some of the most sought-after brands in the luxury retail industry.
• Proficient in using Bullhorn to efficiently search for candidates and create a talent pool that focuses on Luxury roles. • Skilled in sourcing candidates from various job sites, such as REED and Indeed, and identifying suitable candidates for both full-time and part-time permanent positions. • Experienced in interviewing and screening candidates, which enables me to work across inbound and outbound channels to identify new talent and expand our talent database. • Capable of managing the entire process of high-end pop-ups. • Successfully filled multiple temp rotas simultaneously for prestigious brands and permanent full-time roles in luxury brands.
Waxing •LVL lash lift/tin •Elemis Massage •Jessica gel manicure/pedicure
• Conducted laser, skin, and body consultations with a consistent 100% conversion rate and a proven track record of high weekly sales, upselling in all consultations, and following up with all potential sales. • Assisted in managing the clinic and a team of staff which includes treatments such as CoolSculpting®, Emsculpt treatments, dentists, skin treatments, and medical aesthetic doctors. • Confidently managed a Phorest booking system over 12 months, handling various transactions including cash, card, and payment plan options. This includes over-the-phone payments. • Managed weekly stock takes of the full clinic, including Botox and filler. • Handled standard and high escalating complaints efficiently. • Assisted doctors during clinic days. • Managed the team and appointed to train new staff and delegate tasks to colleagues, offering advice mentorship, and guidance in all areas. • Handled team rosters, commissions, and staff sickness. • Met KPI and sales targets. • Handled AE protocol and ensured all team members are aware of any changes.
Opening and closing the store •Makeup artist •Skincare consultant •High-end brand training •Supervising the store, this includes banking •Banking •Window displays •Ensuring the day to day running of the store •Cashing up •Weekly stock take
Keyholder, opening and closing the store •Cashing up •Daily Bread and cake display and making coffee •Help to manage a busy store •Training new staff •Strong product knowledge
Recruiting for market research •Searching through a large database selecting the correct client for the research task. •Screening clients to see if they fit the criteria for the task. •Contacting clients via email and text •Ensuring all clients have the correct details when attending be Market research •Sending daily emails with various market research opportunities •Answering emails and text messages •Filing paperwork from each research running