As an experienced and results-driven leader in the food retail sector, I thrive in fast-paced, high-volume environments where customer experience, operational excellence, and team development are at the forefront. With a proven track record of driving sales growth, optimizing operational efficiencies, and delivering exceptional service, I am passionate about leading teams to exceed business goals while fostering a culture of innovation and collaboration. In my career, I have developed a deep understanding of the food retail landscape and the importance of staying ahead of market trends and consumer needs. I excel at identifying growth opportunities and risks, creating strategic plans that drive profitability. I am committed to not only achieving results today but also developing future business through proactive leadership and a customer-centric approach. I have consistently focused on creating a compelling in-store atmosphere and enhancing the sensory experience for customers transforming store's environment by launching innovative retail and food offerings, improving store layout, and optimising lighting and presentation to enhance customer engagement. Additionally, my studies in Retail Management and Marketing emphasised the importance of sensory marketing and store atmospherics, which I have successfully applied in my roles to elevate the overall customer experience and drive increased footfall and sales. As a collaborative and solutions-oriented leader, I prioritise building high-performing teams through coaching, development, and clear communication. I take pride in my ability to inspire and empower those around me, ensuring that both the team and the business are set up for long-term success. I am equally focused on delivering the company’s vision, from ensuring flawless execution of key trading events to championing initiatives that enhance operational efficiency, customer service, and team well-being. At the core of my leadership philosophy is the belief that a strong, supported team is the key to achieving extraordinary results. By nurturing talent, fostering collaboration, and leading by example, I am committed to driving success for both our people and the business.
• EBITDAR Development and Growth • Coaching and Development of Managements • Lead team to achieve record breaking turnover. • Maximize Profitability • Budget and Target forecasting • Operations Management • Strategic Development and Innovations • Marketing and Brand Strategy • Human Resources and L&D • Multi Award Winning Business
• Responsible for increased turnover • Introduced Retail Channel in the business increasing turnover and customer base • Investigated all problem areas within the business and sourced successful solutions. • Reduced all costs and increased cash flow through accurate planning, purchasing and cost-effective operating procedures. • Highly developed all members of the workforce. • Introduced a retail area within the business to assist in turnover. • Achieved nominations from the Irish Restaurant Awards in both 2017 and 2018. • Achieved Top 30 Store Status from Retail Excellence Ireland.