Konstantinos Chouliaras
I have extensive experience in luxury retail, excelling in clienteling, sales, and team leadership. Skilled in driving KPIs, delivering exceptional customer service, and adapting quickly to new environments, I am passionate about product knowledge and consistently uphold high standards on the shop floor.
Support the store manager in leading and motivating the team, providing ongoing coaching and development to ensure high performance and professional growth. Assist in setting and achieving sales targets, monitoring KPIs, and driving initiatives to consistently exceed performance goals. Deliver comprehensive training sessions across multiple locations, ensuring consistency in service standards, product knowledge, and operational procedures, while fostering a unified team culture Ensure efficient store operations, including inventory management, VM, and maintaining the highest standards of store presentation. Foster long term client relationships through personalised service, clienteling strategies, and follow ups to drive loyalty and repeat business
Lead and train team members to ensure the highest standards of customer service, product knowledge, and brand values within the luxury cosmetics and fragrance sector. Oversee daily operations, ensuring smooth workflows and alignment with company policies and objectives Monitor and analyse KPIs to drive performance, improve efficiency, and meet revenue targets. Strategically contribute to increasing revenue through clientele initiatives, team motivation, and enhancing the in-store customer journey. Cultivate a customer-centric environment, ensuring consistent positive feedback and an exceptional client experience.
Successfully launched and managed a small business specializing in scented products, achieving consistent revenue growth. Developed and implemented effective marketing strategies, resulting in increased brand awareness and customer engagement. Built and maintained strong relationships with suppliers, negotiating favourable terms and ensuring high-quality product offerings. Utilized social media platforms and e-commerce channels to expand the business reach and drive online sales. Developed a strong customer database and achieved high numbers of returning customers by utilizing customer feedback and creating relationships
Manage the food and beverage department, ensuring product quality, staff training, and customer satisfaction Oversee inventory control, manage stock levels, and place orders to ensure consistent product availability while minimizing waste. Maintain strong relationships with food and retail suppliers, ensuring timely deliveries and negotiating favourable terms to optimize costs. Support sales growth through effective merchandising, promotional activities, and engaging with customers to drive repeat business.
Assisted in managing all aspects of food and beverage operations, including menu planning and inventory management. Trained and mentored new staff members, resulting in increased productivity and customer satisfaction. Implemented cost-saving measures. Team training to fine dining standard -Built customer loyalty.
Konstantinos is a truly wonderful manager. He always communicated with the team to ensure everyone was enjoying their work, and he also took great care of each individual. He treated every customer with such kindness and professionalism, and I learned a lot from observing his performance. He is an essential leader within the team.
To Whom It May Concern, My name is Yinghan Xia, and I had the pleasure of working alongside Kostas at the Aesop Regent Street store, where he served as our Assistant Manager and I was a member of the sales team. We worked closely together during our time there. Kostas is a highly responsible and results-driven leader. He is detail-oriented, organized, and an excellent communicator. Even in high-pressure, fast-paced situations, he consistently maintained a calm and efficient approach to problem-solving and team coordination. As Assistant Manager, he led by example—not only excelling in his own performance but also consistently motivating and supporting the team. In terms of sales, Kostas demonstrated outstanding ability. He has a deep understanding of customer psychology and a warm, respectful approach to communication. He asks the right questions to uncover customers’ needs and provides thoughtful, personalized recommendations. His ability to build trust with clients translated directly into sales success, and the store saw noticeable improvement in performance during his time with us. He was consistently one of the top-performing team members in terms of sales. I’d also like to highlight Kostas’s diverse and impressive background. He is the founder of his own fragrance brand, giving him firsthand experience in product development and brand strategy. Additionally, he has worked in the hospitality industry at a high level, which has equipped him with a refined understanding of customer experience and service excellence. These experiences have made him remarkably adaptable, and his well-rounded expertise added immense value to our team. As an Assistant Manager, Kostas maintained strong, genuine relationships with all team members. He is approachable, supportive, and deeply trusted by those around him. Whether it was onboarding new team members or managing daily operations, he offered guidance, encouragement, and created a positive, cohesive work environment. In summary, Kostas is a highly capable professional with both leadership skills and a collaborative spirit. He would be an invaluable addition to any team, and I wholeheartedly recommend him. I wish him continued success in all future endeavors. Please feel free to contact me if further information is required. Sincerely, Yinghan Xia