About
With proven expertise in customer service and sales support, I am adept at processing orders, returns, and boosting sales through promotional campaigns. Fluent in Mandarin, I thrive in dynamic retail environments, ensuring high customer satisfaction and seamless team integration.
Previous Brands
Anthem Grand Pharmacy Centre
Beijing ZhongShiRuide Culturl Media Co.,Ltd
Work Experience
Customer Service
Jul ‘20 - Aug ‘20
Beijing ZhongShiRuide Culturl Media Co.,Ltd
• Processing orders and returns to maintain a high level of customer satisfaction • Designing and executing promotional campaigns to boost ticket sales.
Teller
Mar ‘19 - Sep ‘19
Anthem Grand Pharmacy Centre
• Responsible for helping customers find the medications they need, as well as cashiering. • Responsible for handling customer enquiries and complaints, maintaining a high level of customer satisfaction • Assist in resolving issues, providing clear and professional explanations and advice
Retail Experience
Retail Category
Other
Work Environment
Department store
Shopping centre
Product Category
Accessories
Other
Responsibilities
Greeting
Client Help
Storytelling
Complaint handling
Aftercare
Product demos
Transactions
Packaging
Online orders fulfilment
Delivery processing
Store Maintenance
Open/closing store
Stock control
Stockroom management
Inventory control
Product setup
Order preparation
Languages
Mandarin
English
Education & Training
Queen Mary University of London
‘22 - ‘23
Master of Science
China University of Mining and Technology
‘18 - ‘22
Bachelor of Science