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Open to Permanent

Kelly Kanwar

I'm a out-going person who's more then happy to communicate with my customers and getting to know them.
About

Experienced in luxury retail at Chanel, I deliver personalised customer service, expert product recommendations, and maintain an immaculate shop floor. I adapt quickly to fast-paced environments, handle transactions efficiently, and engage diverse customers to ensure exceptional experiences and support sales growth in both luxury and high street settings.

Previous Brands
Chanel – Lakeside
Florida Pharmacy
Work Experience
Fragrance Consultant
Nov ‘24 - Now
Chanel – Lakeside

Ensure customer satisfaction by offering gift wrapping and perfume samples. Enhance customer experience through personalised product recommendations, fostering brand loyalty and driving sales growth at Chanel's Lakeside location. Implement effective communication strategies to overcome language barriers, ensuring seamless interactions and improved customer satisfaction. Maintain an impeccable work environment, displaying products attractively to elevate the luxury shopping experience and boost customer engagement. Elevate customer experience through personalised recommendations, driving brand loyalty and sales growth at Chanel's Lakeside store. Develop creative solutions during peak hours, ensuring seamless operations and supporting Chanel's luxury shopping environment.

Work experience
Aug ‘23 - Aug ‘23
Florida Pharmacy

Aided customers efficiently during peak times, enhancing service quality. Handled transactions swiftly, improving customer satisfaction. Processed repeat prescriptions accurately, ensuring prompt service. Streamlined customer service processes, reducing wait times, and enhancing satisfaction. Implemented efficient stock management system for prompt replenishment. Meticulously managed prescription intake, ensuring accuracy and compliance with regulations. Maintained organised inventory to prevent stock-outs. Seamlessly integrated into pharmacy team, supporting colleagues during peak hours. Contributed to a positive work environment through effective communication. Optimised inventory management, reducing stock-outs and enhancing operational efficiency. Implemented data-driven strategies for prompt product replenishment.

Retail Experience
Retail Category
Luxury
High street
Work Environment
Shopping centre
High street store
Product Category
Beauty & Fragrances
Other
Responsibilities
Greeting
Complaint handling
Client Help
Styling
Product demos
Client Advising
Cash register
Returns & Exchanges
Transactions
Packaging
Online orders fulfilment
Product setup
Product labelling
Inventory control
Stock control
Health & safety
Store Maintenance
Languages
English - Fluent
Nepali - Native
Hindi - Basic
Cantonese - Work Proficiency
Mandarin - Work Proficiency
Education & Training
Shooters Hill Sixth Form College
AS Level -BTEC Applied Science Year 3