I bring extensive retail experience, excelling in customer service and inventory management. I've boosted sales at PUMA and H&M through upselling and effective team leadership at Peter England. My adaptability ensures efficient operations and exceptional service delivery in dynamic environments.
• Successfully assisted in managing inventory worth $100,000+, handled 200+ transactions per day, and contributed to a 15% increase in monthly sales through upselling and excellent customer service. • Handled product returns, exchanges, and complaints, ensuring customer satisfaction.
• Directed customers in finding products and answering questions, ensuring what felt welcomed and valued in the store. • Managed inventory and restocking, contributing to a 30% improvement in the store's operational flow and ensuring shelves were always well-stocked.
• Supervised a team of retail associates, providing constructive feedback and on-the-job coaching to improve performance and achieve sales targets. • Delivered exceptional customer service, addressing inquiries, and improving overall customer satisfaction by 15% through personalized interactions and effective problem-solving. • Supported the Floor Manager in monitoring costs, preventing losses, and ensuring a well-organized and efficient shop floor environment