Harshada Bhumkar

Support daily stock operations by sorting, scanning and organising high-value delivery to ensure accurate inventory flow and timely stock movement across Women's wear department. Complete administrative tasks such as maintaining delivery records, tracking scanned items and maintaining clear documentation to support stock accuracy and internal reporting. Maintain a safe and efficient workspace by loading and unloading cages, handling stock with care and keeping stockroom areas clean, tidy and compliant with operational standards.

Cultivated positive guest experiences by anticipating needs and providing personalised service, contributing to a 95% customer satisfaction rating based on post-meal surveys. Resolved customer complaints promptly and professionally as the youngest employee on the team, de-escalating the majority of issues and receiving positive feedback for front-of-house care. Utilised persuasive communication to enhance customer value and directly support team revenue targets during peak service periods.

Supported customers across India and international regions through phone and email, resolving time-sensitive queries in Hindi and English with clarity and accuracy. Managed multiple cases at once while meeting strict service targets, staying calm under pressure and maintaining strong communication throughout. Gathered and updated client information, monitored case progress, and ensured smooth coordination between customers and internal teams.

Supported daily HR administration including updating employee files, managing attendance data and maintaining organised HR documentation. Assisted with onboarding by preparing paperwork, coordinating induction tasks and helping new joiners settle into HR processes. Scheduled interviews, updated trackers, communicated with candidates and supported shortlisting activities. Provided general administrative and coordination support to the HR team, ensuring timely follow-ups and smooth workflow.