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Open to Permanent
Open to Permanent

Sharon Mendez

Business Intelligence & Customer Service Professional | Marketing Experience | International Business Master’s Graduate
About

From the UAE to Germany to France, my career journey has been defined by curiosity, adaptability, and a passion for growth. After completing my Master’s in International Business in 2019, I embraced the opportunity to start a new chapter abroad. What began as a step into the unknown has turned into an exciting path across multiple divisions — from marketing to business intelligence, and in Customer Service. Each role has given me a new perspective: how global brands connect with their customers, how data shapes smarter decisions, and how collaboration across cultures drives innovation. Now, I’m ready for my next challenge. I believe the most meaningful growth comes when we step outside our comfort zones, and I’m eager to explore opportunities where I can continue learning, contribute with an international mindset, and make a positive impact.

Previous Brands
MERCEDES-BENZ AG
MERCEDES-BENZ CARS MIDDLE EAST FZE
Mama's Box
AZUKAR & SAL AND QUZPIDE
Work Experience
Senior Executive Customer Services Business Intelligence, Planning, and Reporting
Sep ‘22 - Now
MERCEDES-BENZ AG

Provide and support different analyses on demand for different stakeholders. Prepare respective Business Intelligence reports in adherence to defined timelines. Participation in the development of innovative reporting programs. Coordinate and exchange communication of main topics and inquiries between stakeholders. Coordinate, plan, and monitor target negotiations between stakeholders.

Executive Customer Services Business Intelligence & Pricing
Jun ‘21 - Aug ‘22
MERCEDES-BENZ CARS MIDDLE EAST FZE

Responsible for pricing-supported business and analysis of the markets. Supported in reshaping the Customer Services supported business. Prepared respective Business Intelligence reports in adherence to defined timelines. Created board presentations for further reports explanation. Aligned with market managers in regards to different market situations.

Internship Customer Services Marketing
May ‘19 - May ‘21
MERCEDES-BENZ CARS MIDDLE EAST FZE

Created and coordinated maintenance and content of the regional website for all markets. Developed marketing communication measures with creative and media agencies. Supported General Distributors for all brand and marketing activities. Evaluated outcome reports (digital, social, SEM, website traffic Google & Adobe Analytics).

Internship Digital Marketing
Jan ‘19 - May ‘19
Mama's Box

Organized social media campaigns. Created social media content. Collaborated with influencers and other companies on informative posts. Produced blog webpages for SEO improvement.

Internship Motion Graphics and Design Associate
Jan ‘18 - May ‘18
AZUKAR & SAL AND QUZPIDE

Created publicity for the company and customers with motion graphics. Edited photography of customer's products. Edited full-length videos and short videos for publicity.

Languages
Spanish - Native
English - Fluent
French - Work Proficiency
Education & Training
Hult International Business School
Unknown - ‘19
Master of International Business
MS
Universidad Politécnica Metropolitana del Estado de Hidalgo
Unknown - ‘18
Bachelor's in Engineering in Animation and Visual Effects
IAEV
Paris, France