Passionate about customer experience and providing a top-notch service I am keen to work in any area, including account management and business development. Most recently I have had my own business as an acupuncturist. I am a Karuna & Usui Reiki Master. I am born in '77 - I use natural methods to help rejuvenate you and help you feel great and look younger. Reiki, red light therapy, leech therapy, facial acupuncture & body (Master Tung specialist), hijama and blood letting to name a few. Million Dollar Facial, micro needling and PRP (platelet rich plasma).
• Not on the High Street is a marketplace for customized gifts. • Utilised Zendesk, Slack, Jira, Atlassian & Google Workspace to resolve customer issues (technical, promo codes, membership). • Remained impartial, mediating & resolving sales issues between buyers & sellers. • Responded to 18K+ customer inquiries within SLA (24hrs) as part of a team of 17 CSR. • GDPR compliance trained.
• Specialised in facial acupuncture, focusing on aesthetic health and regenerative medicine. • Expanded skills to include: sports massage, Reiki, leech therapy, Hijama, phlebotomy for platelet rich plasma treatments and an award in teaching and education (adults). • Managed a YouTube channel (2k+ subscribers and over 1M views) showcasing treatments and expertise. • Managed all aspects of website and Instagram page to drive sales.
• A US based power seller operating in Europe, operating a long tail product offering, drop shipping from suppliers domestically in the US and exporting to Europe. • Managed online catalogues of 12 x 100k+ SKUs in health and beauty (UK, FR & DE marketplaces). • In charge of new product listings across UK, FR & DE. • Maintained a steady over 90% satisfaction rating on Amazon (exceeding SLA and promptly resolving issues) resulting in an 80% uplift in sales (courtesy of winning the Amazon buy box). • Oversaw team of 6 associates in India, handled inbound customs clearance and hazmat shipments. • Dealt with legal brand claims, VAT filing, and compliance to ensure smooth operations. • Supported the supply chain with Royal Mail integration for shipping from the USA to UK.
• Managed and co-ordinated high-profile events: London Design Festival Party at the V&A and London Fashion Week parties (Lanvin) , Prada Foundation & Dazed and Confused (Big Pink album launch). • Strategically worked with sales to increase brand recognition and business to business sales through event sponsorship. • Supported the brand manager in managing branding images and videos.
• Managed Toy and Baby, Health and Beauty categories to increase product selection. • Collaborated with key third party merchants to increase sales and communicate pain points of using the platform to engineering. • Worked in cross-functional teams to drive platform improvements and develop best practices for account management and merchant operations. • Managing the product categories and listing (gated areas requiring approval).
• Achieved $1M in savings on jet fuel overcharges by renegotiating supplier terms • Analysed KPI trends to make strategic decisions on sales effectiveness and market share • Secured a $5M deal with British Airways by evaluating joint ventures and potential markets • Developed a flight software system, increasing capacity utilization by 25%
• Managed retail sales of exclusive jewellery and custom clothing, building customer loyalty by understanding and catering to needs. (Price points £800- £25k). • Opened a second retail outlet in Notting Hill, London, overseeing three employees and all aspects of store operations. • Implemented cost controls, payroll management, and sales strategies to drive business growth.
• Collaborated with cross-functional teams to produce cohesive product and marketing material, educating potential customers: Phillips and GE Capital on software value. • Consulted on-site for Standard and Poor's and UBS Warburg, setting up customized software and increasing willingness to pay by communicating customer requirements to Engineering.