Giorgia Conzi

I’ve been a Sales assistance of private sale of silver and gold jewels (strong storytelling), responsible for the cash and card transactions, stock management, sales analysis. As part of my responsibilities I’ve been trained in VM: fitting windows and replacing stocks, take care of setting-up and fitting the new collections, receipt and checks of goods, discrepancies, transfers to/from other stores/warehouse. I had strong familiarity with KPIs as well singular one and team one, I knew how to measure and improve performances and achieve tagets. I’ve been responbible for the opening and closing store's operations, independently. With the SM I ws used to analyze the sales associate’s performances, schedule working hours and daily plans.

I’ve been a Sales Associate for Pandora for more than 1.5 years with a permanent contract; I was used to sell silver and jewels, responsible for the cash and card transactions, stock management and sales analysis. - 1st Online seller (Endless Isle) and Lookout "LINK" experience. - Product Specialist from October 2020 (I offered to customers a further analyzed knowledge of stone, metal and gem types in order to increase sales and customer satisfaction). I had strong familiarity with key performance indicators (KPIs) personal and store's one, and how to use them to measure and improve performance up to 25%; in order to achieve every month the targets provided. As part of my responsibilities I’ve been trained in VM: fitting windows and replacing stocks, take care of setting-up and fitting the new collections, receipt and checks of goods, discrepancies, transfers to/from other stores/warehouse.

As Store Manager for 2 years in Subdued, I was used to manage sales and people (7 Sales Associate and 1 Assitant Store Manager with different contract: permanent, temporary and on call). I assisted in recruiting, onboarding, training and offboarding new staff with continuous feedback and inspiration to achieve store’s result and targets. The sales performances and the stock were analyzed weekly, in accordance with the Area Manager and the Visual Merchandiser. First key holder and Supervisor of the store (maintenance, cleaning, tidiness). I have monitored/increase/decrease stocks and unsold merchandise, responsible as well for the warehouse's orders and for the transfers from/to other stores/clients. Used programs: GoogleDrive, Maximag, Valido, Showroom, Microsoft Office.

I’ve been an Assistant Store Manager in Stradivarius, responsible for the cash and card transactions, stock management, sales analysis, warehouse, stock replacement (25), truck operations (receipt and checks of goods ith RFID, discrepancies, transfer from/to other stores and warehouses). As part of my responsibilities I’ve been trained in VM (cambio negozio): fitting windows and replacing stocks, take care of setting-up and fitting the new collections, receipt and checks of goods, discrepancies, transfers to/from other stores/warehouse. I had strong familiarity with KPIs as well singular one and team one, I knew how to measure and improve performances and achieve tagets. I’ve been responbible for the opening and closing store's operations, independently. With the SM I ws used to analyze the sales associate’s performances, schedule working hours and daily plans, manging the sales and the empolyees; assisted also the SM with administrative duties incuding interviews for new hiring and conducting investigations in case of complains. TGT application, mail server. Second key holder, completed opening and closing procedures each day.

Direct relationship with the customer and sales assistance (ventaplan). Sales analysis, warehouse responsibilities, replace stocks sold (25), truck operations (receipt and checks of goods, discrepancies, transfers from/to other stores/warehouse with ZEBRA), scheduling and fitting new article in store (VM). Customer's hospitality in shop, sales assistance and direct relationship with them up to the payments, listen to customer needs and preferences to provide targeted advice, increasing sales opportunities. Received and processed product returns/refunds requests. - Accessories representative from January 2015 - Register/cashier representative from march 2017. During summer 2016 I've been transfer in Sanremo (Italy) as seasoning support and development. - Middle risk fire manager. - First aid manager.