Vera Araujo
With over 15 years of experience leading guest experiences for iconic luxury houses such as Dior, Sephora, and Argentum Apothecary, my career has always been rooted in the art of connection, high-end artistry, and premium service. Recently, I made the intentional decision to pivot from senior management and clinical operations to focus on my advanced studies as a Holistic Practitioner at the International School of Intuition and Healing. As I navigate this exciting new chapter, I am seeking part-time and flexible opportunities where I can return to my roots on the shop floor or front desk. I thrive in client-facing roles where I can offer my deep expertise in luxury beauty, skincare consultations, and VIP clienteling, without the weight of a management position. I am a versatile, multilingual (EN/PT/IT) professional who integrates into new teams with ease. Whether I am delivering an immersive brand experience, managing a bustling clinic reception, or ensuring a seamless client journey, I bring a calm presence, an intuitive approach, and a 5-star standard to every interaction. I am deeply passionate about wellness, authentic storytelling, and maintaining a polished, welcoming environment. I am currently open to part-time roles, agency temp work, and collaborative projects across London's luxury retail, wellbeing, and premium concierge sectors.
• Managed a multifunctional flagship (retail, head-office, wellness treatments, events, coffee corner). • Led recruitment, training, and coaching of team. • Coordinated with head office on launches, campaigns, and activations.
• Oversaw operations across 4 UK clinics. • Built and developed front-of-house teams. • Improved retention and performance through KPI analysis and process improvements.
• Directed sales operations across multiple clinics, exceeding monthly targets through coaching and performance management. • Collaborated with marketing and medical teams to design client journeys and improve patient experience. • Managed budgets, forecasts, and performance reviews to drive business growth.
• Oversaw operations for Harrods flagship and Bicester Village pop-up, managing a team of 10. • Drove sales growth through personalized luxury service and strategic commercial insights. • Collaborated with senior leadership to analyze KPIs, implementing actionable improvements. • Fostered a positive team culture emphasizing trust, accountability, and professional development.
• Led a high-performing team of 25 at Selfridges London, managing Bobbi Brown’s top global account. • Achieved consistent sales targets through strategic coaching and luxury service excellence. • Fostered brand loyalty by implementing a successful CRM program and organizing community events. • Ensured operational excellence by managing stock loss, visual standards, and budgets.
• Drove financial results by consistently exceeding sales targets in a competitive retail environment. • Implemented engaging monthly skincare events that enhanced customer interaction and yielded a positive ROI. • Achieved a remarkable 50% increase in sales during Black Friday 2017 compared to the previous year.
• Managed a team of 10 members across multiple sites, driving collaboration and performance. • Achieved a remarkable 25% growth in sales year-over-year by surpassing set targets. • Organized in-store events and masterclasses, boosting service engagement by 60% and enhancing team morale.
Working with Vera has been an absolute pleasure. As ARgENTUM’s flagship store manager, she consistently demonstrated exceptional leadership, warmth, and professionalism. Vera was adored by both the team and our customers - her kindness and natural ability to connect with people created an inspiring, welcoming in-store environment. Beyond her outstanding interpersonal skills, Vera brought deep product knowledge and expertise, particularly when leading training sessions and conducting fragrance readings. She managed every aspect of the store with precision, from staffing and inventory to building operations and even the café, all while maintaining an impressive sales record. Her ability to speak multiple languages made her an incredible asset to our international clientele. Vera is truly one of those rare individuals who combines operational excellence with genuine care for people. Any team would be lucky to have her.