Lilian, Look Hiu Ki
A cheerful, curious, detail-oriented person; Love meeting people from different backgrounds. Believing that fear is a sign of breakthrough.
1. Customer Service - Greeting Customers: Welcoming customers and providing assistance in 3 different languages including English, Mandarin, Cantonese - Answering Questions: Addressing customer inquiries and providing information about products or services. 2. Sales Duties - Promoting Products: Highlighting special offers and new arrivals. - Processing Transactions: Handling cash and operating point-of-sale systems. 3. Maintenance of Store/Area - Cleaning and Organising: Keeping the sales floor tidy and well-organized. - Restocking Shelves: Ensuring products are adequately stocked and displayed attractively. 4. Communication - *Team Collaboration: Working with other staff members to ensure smooth operations. - Reporting Issues: Informing management about customer feedback or operational problems. 5. Compliance - Following Procedures: Adhering to company policies and procedures, including health and safety regulations. 6. Inventory Management - Assisting with Inventory Checks: Helping with stock audits and inventory control. 7. Bar Duty - Mixing Cocktails: Preparing beverages and cocktails as per customer orders. - Handling Alcohol and Drinks: Serving drinks responsibly and managing the bar area, ensuring compliance with alcohol service regulations. 8. Payment Handling - Dealing with Payments: Processing customer payments, including cash, credit cards, and digital payments, while ensuring accuracy and security.
1. Atmosphere Creation: - Cultivate a unique and inviting ambiance aligned with the restaurant's identity. - Deliver friendly, attentive, and warm service to enhance the dining experience. 2. Skilful Communication: - Proactively establish relationships with guests to understand their backgrounds and stories. - Tailor service to individual needs, providing personalized experiences that foster loyalty. 3. Control and Coordination: - Manage the rhythm of order taking and meal delivery to ensure smooth service. - Balance the needs of dine-in and takeout customers for optimal satisfaction. 4. Anticipating and Addressing Issues: - Remain attentive to diverse customer needs; proactively resolve concerns before they escalate. - Handle customer feedback and complaints effectively, both in-person and via phone. 5. Payment Handling: - Process payments accurately and efficiently, managing various payment methods securely.
● Negotiated favorable commercial terms and pricing through multiple rounds to understand vendor standpoints, achieving a win-win strategy and saving over HKD 40k on a furniture order in 2023. ● Balanced interests and managed expectations of user departments, technical teams, and vendors by addressing needs, gathering feedback, and resolving concerns. ● Facilitated communication among team members by sharing progress, addressing changes, and hosting meetings to drive decisions. ● Analyzed pricing structures and compared past orders with market offers to identify cost-saving opportunities and improve cost efficiency.
• Pitched to and prepared pitch materials to communicate with more than 20 potential clients(B2B) from 10 different countries. • Organized and participated in a crucial project of the company by providing creative ideas and well fit package. • Work with cross-functional teams across Technology, Sales and Marketing, Accounting on strategic projects that add value in acquiring new merchants or engaging existing merchants. • Established a strong ability for self-learning, adapting to change and uncertainty, and coming up with new ideas and rules. • Develop growth strategies and conduct research to identify new markets and clients(B2B) needs. • Establish, develop and maintain strong relationships with key clients.
• Contributing ideas for promoting, selling and distributing a product through social media platforms including LinkedIn, Facebook, Twitter and Youtube. • Actively seek new customers
• Contributing entrepreneurial idea and social work for underprivileged people at the same time creating social entrepreneurship. • Developing problem-solving ability, teamwork and empathy in design thinking process.
• Writing over 60 news, advertorial and newsfeeds for a large variety both for printed and social media • Conducting over 10 interviews with senior management of big firms (New World Development, Sun Hung Kai Properties), entrepreneurs, awardees of different awards (Hong Kong Quality Building Award), etc. • Coordinating Instagram and Facebook Page of CSR Times website • Emceeing for a video shot in a local exhibition a journey through “Springtime Along the River” and achieving over 8k views on Facebook • Participating in major events across industries (HKMA/TVB Awards for Marketing Excellence 2019) (Smart Retailing Conference I organized by HKRMA) • Performing bilingual translation (English to Chinese) for editorials (including Scania, DBS Private Bank) *From June - Aug 2019, Internship Program in Supplement Department *From Sep 2019 - Jan 2020, A part-time project editor in Advertising Department (Supplement)
• Worked in the 2nd busiest restaurant in Walt Disney World • Served customers and work with colleagues from all over the world • Performed all non-kitchen routines and being rotated to more than 11 positions.
To Whom It May Concern, I am pleased to write this letter of recommendation for Lilian, a dedicated and exceptional professional with whom I have had the pleasure of working. Lilian consistently demonstrates a high level of diligence, professionalism, and integrity in all aspects of her work. She is well-mannered, determined, and devoted to her responsibilities, always approaching tasks with a positive attitude and a strong sense of accountability. Her proficiency in time management and problem-solving skills are truly commendable—she not only identifies challenges quickly but also addresses the root causes with thoughtful and effective solutions. Lilian is a quick learner who adapts swiftly to new environments and tasks. Her communication skills are excellent, enabling her to collaborate seamlessly across teams and build strong working relationships. She is also well-versed in a wide range of knowledge areas, including the fashion industry, which adds a unique and valuable perspective to her contributions. In summary, Lilian is a reliable, capable, and inspiring colleague. I am confident that she will be a tremendous asset to any organization she chooses to join. I wholeheartedly recommend her without reservation. Yours Faithfully, Joy Chan Human Resources Executive HAECO LTD.
Lilian has been an incredible MA student. She always worked with an incredibly positive and optimistic mindset and was always willing to participate in discussions, raise questions and work with a very calm temperament. She will be an incredible member of any team or working environment that she's involved with and I'm happy to recommend her.