Venera Kokudeva

-Delivered personalized luxury experiences across RTW, leather goods and accessories -Built a loyal Uk and international clients base through proactive outreach and follow - up -Host private appointments, pre-launch previews and exclusive in -store events for top-tier clients -Ensure consistent delivery of Fendi's service standards, brand image and VM guidelines -Confident working toward individual and store goals

Client Engagement: Delivered outstanding customer service by identifying and fulfilling the needs of a diverse, international clientele, fostering long-term relationships • Sales Performance: Consistently achieved and exceeded sales targets through effective product presentations and personalized client interactions • Product Knowledge: Maintained comprehensive knowledge of Dolce & Gabbana's luxury collections, effectively communicating product features and brand heritage to clients • Team Collaboration: Partnered with area managers and relevant teams to ensure the achievement of commercial goals, contributing to a cohesive and productive work environment Operational Excellence: Assisted in maintaining store standards in line with company guidelines, ensuring an optimal shopping experience for clients • Client Database Management: Ensured accurate maintenance of client databases for potential follow-ups, enhancing customer retention and satisfaction

Provided exceptional customer service in line with Freya's selling standards • Assisted customers by understanding their needs and demonstrating excellent product knowledge and brand history • Advised clients on fashion trends and developments in the luxury market • Managed relationships with VIP and VVIP clients, dealing with diverse nationalities and personalities • Monitored and updated customer information using CRM tools to retain existing clients and identify new high-potential ones • Achieved individual and store goals, contributing to business development • Ensured product replenishment and conducted physical inventory of merchandise • Adhered to company grooming standards and policies

Assisted customers in selecting products that best fit their personal needs and for gifts • Built strong professional relationships with clients, team members, and management • Collected customer information for CRM purposes, scheduled appointments, and communicated about new arrivals, discounted items, sales, and company events Independent Work and Team Collaboration • Delivered excellent customer service according to Dolce & Gabbana standards on the selling floor, in fitting rooms, and at the cash till Punctuality and Time Management Problem-Solving Proficiency Excellent Communication Skills Team Player • Worked by appointment with regular and new clients, including VIPs and personal shoppers • Participated in shop inventory and attended company events

Provided exceptional customer service by greeting, listening, and assisting customers, demonstrating excellent product knowledge • Served as brand representative for Givenchy, Alexander McQueen, and Stella McCartney • Worked with VIP customers, advising and assisting them in choosing evening gowns or designer ready-to-wear clothing • Operated the till, including counting cash floats • Followed up with clients regarding product information, sales, and new collections, sending pictures upon new arrivals or special requests • Consistently met and exceeded monthly sales targets Attended high-end luxury brand training sessions

Opened and closed the shop, including cash float management • Worked with VIP customers, educating them on products and service offerings • Managed sales transactions and provided personalized customer service Maintained store presentation and inventory control