Jelena Ticinska
I have strong experience in luxury and premium retail, excelling in customer service, personalised sales, and stock coordination. Confident with keyholder duties, online order fulfilment, and achieving sales targets, I adapt quickly to new environments and provide excellent service in both English and Russian.
Assisting customers with product selection, sizing, and product knowledge. Coordinating stock between the boutique and warehouse when items are not in stock. Accepting in-store and online returns. Opening and closing the boutique and organizing customer shipments.
Provided personalised sales assistance to customers. Upsold and cross-sold products to increase sales performance. Delivered excellent customer service in a target-driven environment.
Opened and closed the store and completed cashing-up procedures. Handled keyholder responsibilities and daily banking. Fulfilled online orders and completed post office tasks. Assisted customers and handled cashier duties.
Advised customers on fit, styles, and product details. Promoted special offers and upsold products. Worked in a target-driven sales team to achieve daily goals.
Represented luxury beauty brands as a Brand Ambassador, including Givenchy, Lancôme, Clarins, and Estée Lauder. Promoted products and engaged customers through product knowledge and demonstrations. Delivered high levels of customer service in various retail locations.