Leveraging strong communication and customer service skills from fast-paced hospitality roles, I excel in managing tasks efficiently. My experience in upselling and client advising translates seamlessly to temporary retail sales, ensuring customer satisfaction and fostering a dynamic shopping environment.
• Created a positive dining experience through attentive service, effectively handling customer inquiries and complaints. • Developed strong verbal communication abilities, liaising between kitchen staff and customers to ensure accurate and timely orders. • Managed multiple tables and orders simultaneously in a fast-paced environment, prioritising tasks effectively to meet customer needs. • Worked collaboratively with kitchen staff and fellow waitstaff to ensure smooth operations and efficient service.
• Demonstrated strong time management skills by efficiently handling busy service periods while maintaining high-quality service. • Ensured accurate order taking and delivery, paying close attention to customer preferences and dietary restrictions. • Increased sales by effectively recommending menu items, specials, and beverages based on customer preferences. • Quickly resolved customer issues and complaints, showing the ability to think on your feet and maintain customer satisfaction.
• Took initiative in leading certain tasks, such as organizing a meal-making activity, coordinating responsibilities, and ensuring everything ran smoothly. • Brought new ideas to team discussions, especially related to meal planning and presentation, such as proposing unique recipes or food themes.