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Open to Permanent
Open to Permanent

Charmaine Fearon

Industrious, creative and resilient experience manager
About

EXPERIENCE MANAGER | CUSTOMER SERVICE Dedicated and adaptable professional with a proven track record in exceptional customer service in luxury & high street fashion, office administration and people management. Instrumental at implementing strategic changes, enhancing customer experiences, retention and fostering collaborative team environments. Adept at implementing efficient administrative procedures, managing client relationships, and providing comprehensive support to diverse teams. Experienced in communication planning with a strong ability to handle multiple tasks, prioritise effectively, and maintain a high level of accuracy and attention to detail. Committed to delivering excellent service, continuous improvement, and achieving organisational goals in dynamic and fast-paced environments. ♦ Customer Service ♦ Office Administration ♦ People Management ♦ Client Relations ♦ Administrative Support ♦ Task Prioritisation ♦ Team Collaboration ♦ Operational Efficiency ♦ Process Improvement ♦ Scheduling Management ♦ Policy Implementation ♦ Document Preparation ♦ Data Entry ♦ Problem Solving ♦ Project Coordination

Previous Brands
Rooted By Design
Department for Work & Pensions
Lords
Live
Chelsea
Salt Boutique
The Conran Shop
Work Experience
Studio Experience Manager (Contract)
Jan ‘23 - Jan ‘24
Rooted By Design

Attracted top talent through effective recruitment strategies, enhancing overall skill set and diversity of workforce. Supported seamless onboarding processes, resulting in increased new employee engagement and retention rates. Lead on company socials and team-building activities, strengthening relationships and creating a more cohesive workplace culture. Enabled a positive well being and working environment, promoting higher employee satisfaction and reduced turnover. Key Contributions • Maximised employee potential through targeted development initiatives, contributing to higher team productivity. • Collaborated with the CEO to design and implement strategic initiatives, aligning team efforts with organisational goals for greater impact. • Streamlined studio administration/logistics, improving operational efficiency and reducing response times to inquiries. • Maintained studio calendar and yearly planner, guaranteeing effective communication of key updates to teams, advisors, and board directors.

Front of House Coordinator
Jan ‘22 - Jan ‘23
Department for Work & Pensions

Verified identity checks for all new claims, ensuring accuracy and compliance with regulations to facilitate seamless claim processing. Approved monetary advances after thorough review of claimant eligibility, maintaining strict adherence to financial protocols and minimising risks. Terminated claimant sanctions following detailed assessments, ensuring fairness and alignment with established guidelines and policies. Key Contributions • Provided coaching and mentorship to 18-24-year-olds participating in Kickstarter programme, assisting in securing six week work experience placements. • Achieved highest success rate of 80% within team over three-week period.

Recruitment Specialist
Jan ‘21 - Jan ‘22
Department for Work & Pensions

Continued… Page Two of Two Educated work coaches, claimants, employers and stakeholders on job vacancies, recruitment processes and job fairs. Established excellent relationships with multiple providers and stakeholders to obtain best candidates for job vacancies. Utilised practical communication and IT skills to maintain positive client relationships using CRM systems. Key Contributions • Organised job fairs, networking events and client relationship building, while collaborating with employers, work coaches, and stakeholders to develop strategies for position filling, providing guidance and support. • Enhanced team performance in candidate sourcing and selection by developing and delivering targeted training programmes for recruitment team, increasing efficiency and effectiveness.

Boutique Manager
Jun ‘20 - Sep ‘20
Salt Boutique

Coordinated onsite team building training sessions for sales consultants to drive sales growth. Led recruitment processes for new sales consultants, ensuring equipment with necessary knowledge. Planned sales promotions and in-store events to drive customer engagement and increase sales revenue, working closely with sales team. Key Contributions • Collaborated with high-net-worth clientele to cultivate boutique relationships and encourage repeat purchases. • Organised onsite team-building training sessions for sales consultants, driving sales growth in a luxury environment. • Boosted customer CRM engagement by 30% within 2 weeks, enhancing client retention and satisfaction. • Led £10K sales increase within four weeks by planning, creating and executing onsite team building training for sales staff, enhancing customer service quality. • Drove 30% boost in closed sales in four weeks through implementation of effective systems to address non -follow up of client quotes.

Department Store Manager
Apr ‘18 - Apr ‘20
The Conran Shop

Directed inventory management, optimising stock levels and product placement, leading to streamlined workflow and reduced overhead costs. Directed merchandising strategies, aligning product displays with market trends and seasonal demands, enhancing store aesthetics and customer engagement. Administered financial operations, including budgeting and forecasting, improving fiscal efficiency and contributed to store's profitability. Key Contributions • Pioneered customer loyalty programme that fortified client retention rates by 25% within first year, fostering brand loyalty and repeat business. • Orchestrated digital transformation initiative, integrating e-commerce platforms with in-store operations, boosting online sales by 35%. EARLIER CAREER EXPERIENCE EARLIER CAREER EXPERIENCE

Manager
Jan ‘15 - Jan ‘17
Lords

Events Manager (Self Employed)
Jan ‘11 - Jan ‘20
Live

Showroom Manager
Jan ‘10 - Jan ‘14
Chelsea

Languages
English
Education & Training
Higher National
Diploma Interior Design,
Performing Arts School
Diploma
London, UK