Michele Sorrentino
Security, Risk & Compliance leader with 10+ years of international experience across logistics/fulfilment operations, corporate security, third-party governance, audit, incident readiness, and ERM execution. Proven track record managing outsourced security services, driving measurable KPI/SLA performance, and standardizing policies and site procedures across multi-country networks. Experienced in workplace incident triage, security audits, risk assessments, and translating vulnerabilities into risk treatment plans, controls, and executive-ready reporting. I combine a legal foundation with strong finance and data capabilities, enabling me to translate operational risk into structured governance, financial insight and executive-level decision support. I'm highly experienced in multi-country stakeholder management, supplier governance, budgeting and project delivery, and I'm comfortable operating in complex, fast-paced organizations. Key Achievements - Expanded risk and compliance coverage across international logistics sites and third parties by approximately 40%, closing around 25% of identified compliance gaps within 18 months. - Led and executed 30+ internal and third-party audit programs, reducing audit cycle time by approximately 30%. - Reduced incident rates and shrinkage across Southern Europe fulfillment centrs, preventing an estimated €2.3m in annual losses - Delivered over €2m in cost savings through optimization of security systems maintenance processes, leveraging BIM technology in order to enhance governance and oversight. - Designed and implemented network-wide investigation, incident management and dawn raid response policies now used as global standards - Designed and delivered compliance and control training to over 100 employees, improving ownership and reducing repeat audit findings Communication Style I present myself as analytical, structured and pragmatic, with a strong ability to bridge operational detail and strategic intent. I communicate effectively with senior leaders, audit, legal and finance stakeholders, and I'm confident challenging frameworks constructively to improve governance, accountability and outcomes.
- Led a project to extend Security governance coverage to international sites and supply chain partners, standardizing policies, roles, and routines. Introduced risk-based monitoring and assurance routines to increase consistency and audit readiness across geographies. - Implemented structured reporting to identify trends, root causes to support management decision-making on risk prioritization and remediation follow-up. - Appointed as regional Risk & Compliance Subject Matter Expert within the Security department to support governance and assurance programs. Partnered with HQ Risk and Audit function to extend ERM and compliance programs to international logistics sites and third parties (3PLs and suppliers), expanding overall risk coverage by 40% and closing 25% of compliance gaps within 18 months. - Developed and implemented an end-to-end Security audit program (scope, methodology, scoring, evidence requirements, reporting, and remediation governance) across owned sites and third parties. - Executed 30+ audit programs across internal units and third parties (planning, fieldwork, evidence packs, reporting, remediation tracking, escalation), converted findings into action plans (initiatives, investments, process upgrades, owners, timelines), drove follow-ups and verified closure to improve site and overall risk scores. - Managed 12 security service providers (multi-shift) through a tiered governance cadence (weekly/monthly/quarterly by supplier criticality), Defined and tracked provider KPIs including post order compliance, proactive vs reactive maintenance, and escalation compliance, driving corrective actions to ensure consistent delivery across the cluster of responsibility, in alignment with organization objectives. - Built structured reporting and operating cadence that enabled central Risk Management to supervise international logistics operations, moving from limited central oversight to actionable site-level visibility. - Developed and implemented network-wide policies, including Investigation and Incident Management Dawn Raid Response, Cargo Theft Insurance Claims and Tender Process ensuring site procedures aligned with legal requirements and industry standards. - Reviewed and optimised security systems maintenance processes, generating over €2M in cost savings.
- Designed and implemented site-wide physical security systems, ensuring compliance with company technical and strategical standards, and industry standards (TAPA, ISO). - Directed security operations at 130,000 sq. ft flagship fulfilment centre in Northern Italy (2,000 personnel), cutting incident rate by 25% (4.1 to 3.1 per 100 FTEs), shrinkage by 30% (1.2% to 0.84% per million items), recovering €850K in assets and preventing €1.5M in potential losses annually. - Reviewed and realigned the KPI reporting framework to ensure consistency with financial system metrics, enhancing performance measurement and reporting accuracy. - Led complex investigations, addressing allegations involving violations of laws, contracts and policies, discrimination, harassment, retaliation, bullying, privacy concerns, conflict of interest, integrity and other inappropriate behavior in diverse cultural and legal contexts across Europe.
- Supervised day-to-day security operations for the Louis Vuitton retail contract across 7 London stores, coordinating 35 guards per day across 3 shifts to meet post orders and client service standards. - Led incident triage and first-line response across locations, ensuring accurate reporting, timely escalation, and support to follow-up investigations and corrective actions. - Delivered shift briefings and training refreshers to standardize behaviours, improve vigilance, and reduce procedural deviations across the retail network. - Monitored officer performance and service quality, resolving coverage and conduct issues and maintaining operational continuity and brand protection requirements.
- Drove business development by launching a security marketplace, connecting 1,000+ users with service providers, increasing transaction volumes by 50%, and expanding market presence. - Secured key partnerships with security service providers, contributing to a 40% increase in revenue over two years and expanding the marketplace's client base. - Secured €500,000 in public funding, driving business growth and expanding market presence.
- Led frontline security operations within high end retail, events and hospitality, supervised a multi-shift team of 100+ officers, providing real-time coordination, training, and performance oversight to maintain high standards of vigilance. - Led strategic planning and risk assessments, ensuring a seamless security experience for high-stakes events.
- Reduced security breaches by ≈25% through enhanced surveillance and risk mitigation strategies. - Led successful contract negotiations, increasing the win rate by ≈15% and securing high-value contracts. - Managed risk mitigation initiatives, improving client satisfaction and operational security outcomes.