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Open to Permanent
Open to Permanent

Eleanor Dias

Order Management Specialist
About

I have extensive experience in client help, styling, returns & exchanges, and stock control. I’m adaptable, a strong communicator, and proficient at problem-solving, making me well-suited for dynamic retail environments.

Previous Brands
Ivanti
GEP Solutions Pvt. Ltd.
Work Experience
Order Management Specialist –Order Management
Oct ‘23 - Sep ‘24
Ivanti

• Proficiently enter order information into ERP system, ensuring accuracy and completeness. • Maintain ERP to reflect current status of orders and inventory for designated theatre. • Function as pivotal link between Sales and backend teams, ensuring seamless communication. • Guarantee accurate billing and ordering processes by facilitating effective communication channels. • Collaborate with global stakeholders to facilitate smooth order processing. • Maintain open lines of communication to address inquiries and resolve order issues promptly. • Monitor inquiries and order issues closely, providing prompt and effective solutions. • Implement strategies to address recurring issues and prevent future occurrences. • Identify opportunities to streamline backend processes for enhanced efficiency. • Make recommendations for process improvements based on thorough analysis and feedback. • Provide valuable insights through comprehensive reporting efforts.

Process Associate
Sep ‘21 - Oct ‘23
GEP Solutions Pvt. Ltd.

Purchasing specialist
Sep ‘21 - Oct ‘23
GEP Worldwide

• Promoted from Purchase Associate to Purchasing Specialist within 2 years. • Reviewed purchase requisitions and created POs adhering to standard operating procedures. • Independently managed PO creation for 10 plants without any client escalations or concerns. • Determined availability of requested items in the catalog. • Assessed if requests could be resolved internally or required external team support. • Routed high-complexity tickets to Helpdesk team members for resolution. • Possess in-depth knowledge of purchase-to-pay processes. • Adhered strictly to all organizational procurement policies and procedures. • Demonstrated strong teamwork, high motivation, positive attitude, and flexibility. • Excellent communication skills with stakeholders and suppliers. • Proficient problem-solving skills. • Received appreciation from both clients and team leads. • Trained new joiners and teammates in the process.

Retail Experience
Responsibilities
Client Help
Styling
Returns & Exchanges
Online orders fulfilment
Product demos
Product setup
Stock control
Delivery processing
Order preparation
Languages
Marathi - Native
English - Fluent
Hindi - Fluent
Education & Training
Arts Sophia College
‘17 - ‘20
Bachelors in