With a passion for luxury retail, I excel in customer service, styling, and stock control. At Harrods, I delivered exceptional service, adapted to diverse needs, and maintained high retail standards. Fluent in Hindi and English, I thrive in dynamic environments.
Consistently delivered exceptional customer service by building rapport, sharing product knowledge, and effectively catering to diverse customer needs. • Maintained the highest retail standards by effectively organizing stock, replenishing displays, and ensuring visual merchandising aligned with brand guidelines. • Proven ability to take ownership of tasks beyond role expectations, showcasing flexibility and a proactive approach to challenges. • Ensured compliance with health, safety, and security procedures, contributing to a safe and efficient retail environment. • Demonstrated strong problem-solving skills by resolving customer issues with a personalized approach, enhancing customer satisfaction and trust • Stay updated on the latest product knowledge, trends, and Harrods’ exclusive offerings • Adapted seamlessly to changing business needs by supporting various departments while upholding service excellence and a collaborative spirit
• Proficiently enter order information into ERP system, ensuring accuracy and completeness. • Maintain ERP to reflect current status of orders and inventory for designated theatre. • Function as pivotal link between Sales and backend teams, ensuring seamless communication. • Guarantee accurate billing and ordering processes by facilitating effective communication channels. • Collaborate with global stakeholders to facilitate smooth order processing. • Maintain open lines of communication to address inquiries and resolve order issues promptly. • Monitor inquiries and order issues closely, providing prompt and effective solutions. • Implement strategies to address recurring issues and prevent future occurrences. • Identify opportunities to streamline backend processes for enhanced efficiency. • Make recommendations for process improvements based on thorough analysis and feedback. • Provide valuable insights through comprehensive reporting efforts.
• Promoted from Purchase Associate to Purchasing Specialist within 2 years. • Reviewed purchase requisitions and created POs adhering to standard operating procedures. • Independently managed PO creation for 10 plants without any client escalations or concerns. • Determined availability of requested items in the catalog. • Assessed if requests could be resolved internally or required external team support. • Routed high-complexity tickets to Helpdesk team members for resolution. • Possess in-depth knowledge of purchase-to-pay processes. • Adhered strictly to all organizational procurement policies and procedures. • Demonstrated strong teamwork, high motivation, positive attitude, and flexibility. • Excellent communication skills with stakeholders and suppliers. • Proficient problem-solving skills. • Received appreciation from both clients and team leads. • Trained new joiners and teammates in the process.
I have had the pleasure of working with Eleanor for 1 year in Ivanti , and I can confidently say that she is one of the most dedicated and hardworking individuals I’ve had the chance to collaborate with. Eleanor, consistently demonstrates exceptional in her work and goes above and beyond to ensure the success of any project. Not only is Eleanor highly skilled in her work, but she also bring a positive and solution-oriented attitude to the team. She excel at problem-solving, managing complex tasks, and communicating effectively with clients and colleagues. Eleanor has a natural ability to lead and support others, always making sure to foster a collaborative and inclusive environment. It’s clear that Eleanor is committed to continuous improvement, both personally and professionally. I’m lucky to have had the opportunity to work alongside such a talented and driven individual. I have no doubt that she will continue to make significant contributions wherever she go. I highly recommend Eleanor without hesitation for any future opportunities!