With extensive experience in customer interaction and team leadership, I excel in maintaining store operations and enhancing customer satisfaction. Skilled in upselling, cash handling, and stock control, I am adaptable and ready to thrive in dynamic retail environments.
• Ensure every task in the opening checklist is done. • Checking if there are items lacking in the restaurant and order if there are any. • Teach new employees about basic tasks when they started working in the restaurant. • Close till and keeping the cash earned in a safe. • Do daily reports and send to head office.
Led shifts and motivated team to drive sales. Provided leadership and direction for employees, supervising activities to drive productivity and efficiency. Fostered positive employee relationships through communication, training and coaching. Followed opening, closing and shift changeover procedures for seamless operations.
Used appropriate sanitizing and cleaning products to maintain hygienic dining area and food preparation areas. Informed customers regarding ingredients used to address allergy and dietary issues. Provided friendly, courteous service, maximising positive customer satisfaction ratings. Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards. Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Greet and escort customers to their tables • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) • Prepare tables by setting up linens, silverware and glasses • Inform customers about the day's specials • Offer menu recommendations upon request • Up-sell additional products when appropriate • Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
• Welcoming customers and provide food that they need, and receive online orders. • Monitoring and maintaining the cleanliness of the store. • Assisting in the kitchen for preparing food and ingredients for the next working day • Ensure the managers and supervisors we have enough food for the day.