Hatun Sozen

My job role involved looking the part, and carrying out the following duties: • Dealing with client enquiries and appointment bookings in person and over the telephone. I also replied to emails promptly • Taking payments for services and retail products • Cleaning reception areas to a high standard • Offering refreshments for clients as they wait • Making sure every client was treated in a professional manner when they visited the salon • Building relationships with clients • Cashing up at the end of the day • Making sure we tidy up for the next following day

My job role involved looking professional, and carrying out the following duties: • Meeting and greeting clients • Professional manners with staff and to clients promptly • Setting up the wax pots in every room before clients came into the business, so the treatment was ready • Handling queries and complaints via phone and e-mails • Booking clients into appointments, via the phone and e-mails • Taking and ensuring messages are passed to the appropriate staff member in time • Managing meeting room availability • Ensuring all areas are clean at all times • Making sure at the end of the day we clean the salon.

As an online influencer I can demonstrate the skills below: • Using my social media Platforms to express my style Accumulated over 40,000 people on Instagram • Creating content that's relating about fashion & beauty • Communicating with fashion brands and doing collaborations • Meeting new influencers and engaging well with talent • Making sure I am on time with every collaboration that's given to me working with high fashion brands worldwide

My main role was ensuring that the salon was running smoothly, and it was clean at all times. Hygiene was very important within the role, such as making sure beds had been cleaned thoroughly with cleaning solution As a responsible team member I made sure that all the team schedules were correct and creams in place. I had knowledge about the creams in case some of the customers reacted to them. I advised customer and cashed up at the end of the day.

My job role involved looking professional, and carrying out the following duties: • Being Presentable and taking responsibility as a key holder • Meet and greeting clients an Offering refreshments • Working under pressure and working overtime • Updating client details, booking appointments and processing card payments • Dealing with complaints via e-mail and managing appointments schedules efficiently • Keeping up with Kpi's and updating the Salon tracker • Organising the stylists schedules / holidays • Maintaining a clean salon throughout the day and promptly booking appointments

My main responsibilities included being flexible by doing early morning shifts and being committed to this. I would start my shift with an electronic device that had all the information that I needed to do. I needed to reach targets by making sure I collected items on time, so they got delivered at the time the customer asked for. I had to ensure that every item was in date and not damaged. I handle customer complaints by using effective communication. I continuously worked under pressure and made sure everything was running smoothly. I assisted customers in the store if they needed my assistance with anything they required.

My job role position was a junior stylist working my way up to become a stylist hairdresser. Once clients arrived, I took their coats and seated them and offered any refreshments or magazines to keep the clients noticed. I had to shampoo clients and give them a complimentary head massage for 5 minutes. Assisting all the stylists by doing blow drys, colouring and applying treatments. I Communicated and built relations with clients so they came back for future appointments. I always looked presentable and professional at all times. I cleaned the salon, making sure it is ran smoothly. I worked under pressure and kept good positive body language at all times.