Blessing Onyekwelu
I bring extensive retail sales experience, excelling in upselling, customer service, and meeting targets in fast-paced environments. Skilled in complaint handling, client advising, and product demos, I adapt quickly to new teams and tasks to consistently deliver excellent customer experiences on the shop floor.
Providing remote sales, customer service and administrative support to clients. Managing customer enquiries and maintaining strong client relationships.
Handled inbound calls and webchat enquiries, converting leads into new sales and upgrades. Promoted phones, tablets, broadband and package plans based on customer needs. Consistently met and exceeded monthly sales and quality targets. Resolved customer queries while building long-term relationships. Escalated complex issues appropriately while aiming for first-contact resolution.
Managed guest bookings, check-ins and check-outs using booking systems. Handled high volumes of calls, emails and enquiries professionally. Resolved complaints and supported customer satisfaction. Assisted with group bookings and upsold services where appropriate.
Promoted brand products across retail outlets, bars and events. Educated customers on product benefits and encouraged bulk purchases. Collected sales performance data and trained new starters.
Polite and considerate person, conscientious and helpful