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Store Manager at COS, Milan – Corso Venezia November 2018 – Present • Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance (including CR, UPT,AP), controlling expenses, and managing inventory. • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. • Drive customer service excellence in every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures. • Analyses monthly customer service reports (Albatross – 78%) and works with the managers of the store to implement action plans based on the feedback. • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. • Monitor stock and inventory (+5k pcs), and perform quality assurance of merchandise on a regular basis. Development plan • Built and led several training sessions for all of the Italian stores relating to: o Leadership expectations o Feedback inner thought o Inclusion and diversity o Company people & culture • Created a Smart Action Plan to implement the Customer Service Global Strategy. • Supported the HR Manager on the hiring process for all of the stores, including the managerial level hiring. • Took on the interim role of HR Manager Italy during periods of annual leave, this involved defining, leading, and monitoring the weekly HR's priorities. see less
Floor manager Womenswear and Menswear at COS, Milan – Corso Venezia March 2016 – October 2018 (Womenswear) May 2014 – February 2016 (Menswear) • Managing staff (9 people Menswear – 25 people Womenswear) including interviewing and hiring of new staff, conducting performance reviews, and providing on the job training. • Establish routines for employees to ensure replenishment, customer assistances, fitting room tasks. • Organizing and executing promotions, sales events and innovative business processes. • Processing customer complaints, comments and feedback while working to resolve any issues. • Ensure company goals and objectives (CR,UPT,AP) are being met by each employee and provide feedback • Ensure correct approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company. see less
• Planning and organization of new openings including training of staff. • Management and optimization of the stockroom. • Space management, procedures and routines of delivery process. • Loading and unloading goods, layout settings.
Store Manager at Bershka, Milan – Corso Buenos Aires December 2009 – February 2012 • Sales & Budget management. • Staff Planning including keeping contacts with agencies, scheduling timetables, planning productivity and budget management. • Stock Optimization and goods management in accordance with sales trends • Inventory management, coordination and showcases, cash management. see less
Overnight at Abercrombie&Fitch, Milan – Corso Matteotti November 2009 • Stocking and arranging items on shelves neatly. • Reading and updating inventory reports. • Reporting damaged merchandise to managers. • Labeling items with the correct prices. see less
Store Manager at Adidas, Marcianise – CC. Campania April 2008 – October 2009 • Selection of the assortment • Sales management & cash management see less