Rania el Riche

Duties Involved: • Providing professional and efficient system support to all users • Providing support for help desk calls, emails including face to face training and systems support • Carrying out timely and accurate information analysis and reporting • Delivering effective training to all users of the system • Managing and updating employee records, personal information and assignment details in the E-Rostering system • Assisting with the monthly payroll and submission of the time & attendance and absence of staff • Responsible for ensuring that all new starters/leavers/changes are processed on the system in a timely manner • Liaising with other team members to ensure that a consistent service approach is maintained • Creating local training material for the staff members and user guide

Cancer Services- Cancer Data Validation & Registration Administrator (Bank Contract) Duties Involved: • Validating discrepancies between systems to ensure the data is accurate and matches • Processing referrals and navigating between systems • Systems used: SCR (Somerset), Cerner, ERS (e-Referral Service), Foundry & CCS

Duties Involved: • First point of contact for issues relating to the clinician provision on Health Roster V11 • Maintaining Health Roster with the clinical skills, working patterns and fixed shifts of staff • Maintaining Health Roster in real time with accurate recording of hours worked by permanent and contingent staff • Monitoring Health Roster and providing feedback to team and service managers • Populating and developing clinical staff rotas within community nursing at HRCH in line with the master template • Supporting bank and agency sourcing and booking processes • All adjustments & coordination of duties and unavailability • Supporting & assisting service managers/team leads on the utilisation of Health Roster • Adding rosters from template & auto-rostering for all community nursing sites at HRCH • Ensuring shifts are correctly allocated & created accordingly • Managing and dealing with all mailbox & telephone queries

Occupational Health & Wellbeing- Senior Occupational Health & Wellbeing Administrator Duties Involved: • Managing appointment diaries for all OH medical and nursing staff and arranging appointments on request • Organising appointments for Trust staff who have been referred to Occupational Health by their manager • Audio typing of letters for the Occupational Health Physicians • Arranging and booking meetings/case conferences at the direction of the OH Service Manager • Entering client details into the OH database system (Cohort) • Copying notes for clients upon request • Answering telephone queries regarding various aspects of Occupational Health processes and procedures • Arranging Doctor Appointments and preparing clinics before commencement • Arranging and booking screening and referral appointments for the Occupational Health nurses • Processing all new starters 'Occupational Health Immunisation & Screening' forms • Managing & processing all Ill Health Retirements forms • Managing the OH Inbox and dealing with queries • Entering flu statistics on the ESR system • General office management

E-Rostering Project Support / Systems Administrator Duties Involved: • Supporting the implementation team and E-Rostering Support Manager in the roll out of Health Roster to other staff groups whilst maintaining support for areas already rostered • Providing first line support in the administration of the implementation roll-out • Assisting in the first line support for all users for Health Roster V10 and Employee Online by answering and resolving telephone queries accordingly • Managing the inbox and categorizing to ensure every email has been read and prioritised • Responsible for scheduling and booking all training & drop in sessions for end users • Undertaking all before and after-training administration • Responsible for all communication within the trust, such as important reminders & reports • Supporting the E-Rostering team with the maintenance of a log of users and access permissions to ensure the integrity and security of Health Roster • Working closely with HR Employee Services in sharing information obtained from staff and managers to ensure both ESR and E-Roster remain accurate • Assisting in producing ad hoc reports and in project work

Duties Involved: • Being the 2nd point of contact for customer service enquiries/orders via telephone • Data Entry, responsible for processing and managing online orders • Dealing with trade orders (SPAs and Retailers) • Taking orders from therapists attending training / therapy sessions • Ensuring payments are processed correctly in the timeframe set • Invoice Management- Following up accounts for payments of orders to be dispatched • Dealing with and resolving customer enquiries relating to products and services • Liaising with sales account managers and warehouse to manage special requirements • Maintaining customer records / invoices • Completing Service / Product complaint forms • Prepare customs paperwork dependent on various countries requirements • Using Microsoft Excel and SAGE 50 to complete most tasks • General office management

Duties Involved: • Greeting and identifying clients specific requirements • Advice clients on engagement/wedding rings according to desired diamond/metal specification • Dealing with and resolving product enquiries • Processing Orders/Data Entry/Filing • Bespoke designing/processing • Maintaining customer records • Arranging Appointments • Diary Management • Handling telephone/email enquiries • Ordering and maintaining stationery and equipment • Till Reconciliation